Ben & Florentine operates as a specialized destination for those seeking creative culinary renditions of classic griddle favorites and layered pancake dishes. The kitchen emphasizes generous portions of stuffed crêpes, thick-cut French toast, and savory skillets prepared with farm-fresh ingredients. Signature menu items often feature combinations of whipped cream, seasonal berries, and rich chocolate drizzles designed to balance textures and flavors. Each plate reflects a commitment to traditional preparation techniques that prioritize consistency across the entire franchise network. Patrons encounter a bright and functional interior layout designed to accommodate group seating and efficient service flow. Culinary offerings extend to various eggs benedict preparations served on toasted English muffins with signature hollandaise sauce. This establishment maintains a focus on high-volume production of comfort-oriented food items within an accessible environment that prioritizes quick preparation and standardized flavor profiles.
Experiences at Ben & Florentine are largely defined by fresh, high-quality ingredients and delicious meal presentations, ranging from savory benedicts and scrambles to sweet waffles and crepes. While many visitors praise the attentive and friendly service, particularly noting helpful staff members, others report inconsistencies such as slow wait times or issues with portion sizes and value. The atmosphere is generally considered pleasant and clean, though some diners have raised concerns regarding professional conduct, restaurant temperature, and occasional lapses in service quality. Overall, the restaurant remains a popular destination for brunch, with many patrons expressing satisfaction with the flavorful food and intending to return for future visits.
Food wasn't necessarily bad but the classic breakfast is very skimpy, looked like one egg & only when we complained they reluctantly brought us more, also since we ordered multigrain bread we were told only 1 slice of toast, for $15 & they have this attitude I will stick to Pettinos where the food is plentiful. The young man serving was very pleasant & almost embarrassed by what he served.
Great food at Ben & Florentine 😊 Loved the banana & strawberry crêpe & the egg scramble with fries & cheese. The salmon Bagel with fries & salad was fresh & delicious. Generous portions & very tasty!
Service -9/10
Food - 10/10
Sep 11, 2025
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The service remains attentive but the quality of food decreased markedly since the visits of recent years for montly family breakfasts. Hardly any cheddar in the apple/cheddar crepe & a "Healthy Duo" that tasted & felt watered down rather than the remembered familiar creamy, thick texture. Stick to the basics (eggs, toasts & potatoes) or go elsewhere.
I really enjoyed my breakfast here. I ordered the spicy eggs Benedict with sausage & it was excellent. The rest of the food looked good as well. The service was a little slow but it was father's day & the place was packed. Prices are very fair also. Nice little place in marché de l'ouest, would highly recommend giving it a try.
I usually try to stay away from the popularised breakfast restaurants due to the fact that they are usually crowded, slow moving lineups, average tasting food very large portions & pricey. Today we had run out of breakfast ingredients at home so I wanted to please my wife & suggested we go to a restaurant. We had no specific choice so we decided to check different eateries near us with the least lineups 😂 Good luck at 11:00am on a Sunday. After trying a few we said let's go to a fast-food place. Guess what, no more breakfast menu there. So not to disappoint my wife I gave in to waiting in line & chose Ben& Florentine at Marché de l'Ouest. Of course parking was not a problem .Yes there was a lineup but the hostess was very efficient & she was placing everyone very rapidly because the cleaning crew were very efficiently preparing the vacated tables which can be a problem in many breakfast places, you stand there looking at some empty tables but somehow you can't get seated yet... We were seated very promptly. The waitress, Catherine, came very soon & asked if she can bring us coffee with the most genuine smile! We made our choices & we enjoyed looking at the cute baby at the next table. Breakfast came soon after. Great presentation, the fruits looked good & they were nicely ripe & fresh, the eggs Benedict with avocado & bacon was very nice so were the potatoes, properly cooked & tasty. The cutlery & the cups were very clean & did not smell of eggs which we have encountered at other eateries. The portions were perfect not small & not extra large, just right. I also ordered a glass of freshly squeezed orange juice, excellent. The bill came to $48. Including taxes , very reasonable!!! On our way out I complemented the hostess. I commented on how well she is running her ship!!! Very hard working & Gracious lady!!! I will not hesitate to go back!!!
The quality is really degrading. One of the worst breakfast I had in years. The food is so dry, potatoes was cooked hours ago, same for bacon. The eggs are served cold though they look nice. I ordered a crispy French toast, but also very very dry. Only good thing was service, waitress was nice. Need lots of improvement on food quality.
I have been going here for a few years on & off. Most recently have seen a decline in food quality. It was border line with some ingredients. Eggs were ok Smoked Salmon... could be a better quality Fresh orange juice... tasted watered down. I realised some of the oranges were a bit yellowish / greenish... so again not what i am used to at this place. The avocado on my toast looked a day old & not the bright green you would expect & what i am seeing in some of the photos. I did not take a photo as it's not something appetizing to show. Potatoes are good as always. The fruit was ok but has gone down in quantity. Seems like i got 3 grapes, 3 raspberries & a 1/3 banana No sides were offered... ketchup, syrup, mayo
update - we went there again recently, service was fast & friendly & my bacon & eggs were cooked perfectly. The bacon was nice & thick & perfectly cooked. The potatoes are also delicious. i guess it just depends on the day that you go.
service was slow & not in order (tables seated after us were served before us). By the time we got our breakfast, the eggs were cold, the toast came way after the breakfast was served & the toast was too cold for butter to melt on it. Very disappointed since it used to be really good there.
I've been to some bad restaurants. But this one takes the prize. There's suppose to be waitress in a restaurant. Apparently they don't have any. We waited 20 min even to get see by a waitress. Then when they finally did come it was like they didn't even wanna be there. Everyone in there looks robotic. No smiling. No hi. Just are you ready to order. When we finally got our food. The eggs were over cooked. The bacon was cold. Refill of coffees none existent. If you want to go out for breakfast. There's 100 good breakfast places on the west island. Don't waste your time or money there.
