BarBURRITO draws mixed reviews, with many praising delicious, oversized burritos, generous portions, and a welcoming atmosphere, while others report slow or inconsistent service, occasional rude staff, and concerns about food temperature or quality. Some diners highlight friendly, helpful service from certain staff and quick guidance through the menu. Others describe order issues, missing toppings, or items arriving cold, with online orders or pickup sometimes falling short. Overall, meals are often enjoyed and considered good value when service runs smoothly, and many say they would return, but there is a clear call for more consistency and attentive training.
The food here is out of this world, & so are the staff heads. The service is terrible, their staff are inconsiderate, ignorant, & seem like they don't want any business being there. I might go back.
Service is absolutely HORRID. My 3rd time here in the last week & a half & my first time being served. 1st time I came 20mins before close & they had already shut down shop. I entered the store & they looked at me & said "closed". Second time they were "out of rice". Didn't recommend anything else like a salad or a bowl maybe. I was about to leave when I thought to myself how long really does it take to make rice. Turned around to ask, "about 20mins" so I decided to leave. This time 3rd times a charm. Got my burrito but had to wait on beans & they were "out of lettuce" none in the back.... Sure. Would understand if they were slammed but it was just me & a small group of teenagers who had finished eating long before I came in but, young love you know 💘 lol. Anyway! Decided to eat there. While I ate there not many people in & out but Uber food deliverers waiting at the counter & unnoticed until having to get the attention of the employees who had moved to the back. On to the food. Major disappointment. Scale 1-10... 3 & that's generous. Was big... was not good. If you've ever been to any other burrito place, do not come here. To the owner. Fire the guy with the circle glasses, chain, & Jordan's. He's ruining your culture. You're losing business bc of him.
Very long preparation wait time for a pick up counter considering this is all pre-cooked or ready to go ingredients thrown together. The food is also non memorable tasting that basically gets you through the day. No specific reason for me to run back here.
Honestly the low mark was for the customer service, I dont expect people to be super enthusiastic, but the ladies who served us were just so apathetic, like we're bothering them by being there. Id ask a question about something they would just blank stare. Food was decent taste was good & portion size was alright , not very generous considering how big the bowl was. it was not busy but almost all tables had garbage on them.For price & service not worth going back.
I came to get food like usual & got greeted very respectfully & politely by a guy with glasses a marocain guy I forgot his name but he made my burrito bowl amazing & overall just had a amazing customer experience, food was amazing as well would definitely recommend
