BarBURRITO draws mixed reviews, with many praising delicious, oversized burritos, generous portions, and a welcoming atmosphere, while others report slow or inconsistent service, occasional rude staff, and concerns about food temperature or quality. Some diners highlight friendly, helpful service from certain staff and quick guidance through the menu. Others describe order issues, missing toppings, or items arriving cold, with online orders or pickup sometimes falling short. Overall, meals are often enjoyed and considered good value when service runs smoothly, and many say they would return, but there is a clear call for more consistency and attentive training.
I've never written a restaurant review before because I usually don't find it necessary. However, I've been coming here for almost three years because the food is truly amazing. Unfortunately, the service has consistently made me not want to return.
In the past, there were two employees who were extremely disrespectful & often argued with customers. After many complaints, they seemed to have been let go. I had hoped things would improve, but today's experience was once again disappointing.
When I went in to order four burritos, the employee rolled her eyes & said,'Oh my God.' For anyone wondering why I didn't order online, it's because this location has gotten my order wrong multiple times in the past I simply wanted to make sure my meal was done correctly.
While I was ordering, she repeatedly told me to hurry up, even when I was just trying to clarify what I wanted. I asked for avocado on all four burritos, which I was later charged for, but it was completely forgotten.
I also asked for sauce, & she used an almost empty bottle, squeezing just a little onto each burrito. When I politely asked for more, she said it was'done.' I then asked for a different sauce, but she did the same thing using an empty bottle instead of refilling it or letting me know it wasn't available.
Throughout the entire interaction, I remained polite because I understand everyone can have hard days. Still, it's unacceptable that almost every time I visit, I'm met with such unpleasant customer service. It doesn't take much to be kind & to communicate clearly.
I left with four dry burritos that had almost nothing inside except beans. It's disappointing to see that instead of refilling the ingredients, they'd rather serve half-empty portions.
J'ai aimé le borrito surtout les serveurs Aminata, Lawson & la nouvelle 😁😁 la manière dont elle plié le borrito & l'aide qu'apportez ces collègues m'a beaucoup plus j'y reviendrai sûrement
