Bande Passante

K.

5.0

Had the chance to pass by last week & try one of their sandwiches. The sandwich itself was good, but what really shined was Martin's customer service.

After I had my lunch, we found ourselves in an interesting conversation. He continued it by making himself a cup of coffee & coming from behind the bar to sit & continue that chat, until the next customer arrived.

I had the opportunity to learn about how the cafe came to be, but more importantly, his shared value on customer service & feeling welcomed to into his space. A perspective we both shared is lacking in MTL cafe culture.

By the end of the conversation, I realized it felt like it was your brother who made the sandwich. Even with simple ingredients, you can tell it was made with a lot of love & that's actually what made it delicious. 😋

To top it off, as I'm writing this review, I'm being reminded of how he initially greeted me. He asked,'How can I make your heart happy today?' If that's not taking customer service to the next level, especially in the cafe scene, I don't know what it is!

If I lived closer, this would definitely be my regular spot. Not because of the food or the space, but because of Martin's love & care for the people.