Tru India

S

1.0

I had a very disappointing & frustrating experience ordering through SkipTheDishes from this restaurant.
My order was confirmed, & after waiting almost 30 minutes, I received a call saying that one of the main items (Pindi Masala) was out of stock. This should have been checked BEFORE accepting the order. I had planned this as a surprise, & the delay completely ruined it.
I agreed to replace the item with Palak Paneer, but then I was told to pay an extra $2 without any clear way to make the payment. Shortly after, I was informed that the delivery driver had already left & couldn't wait any longer. This is extremely unprofessional.
To make things worse, the staff member I spoke with was rude & showed no understanding of the situation. Instead of offering a solution (like arranging another driver, adjusting the bill, or giving a credit), they simply told me to cancel the order myself-which wasn't even possible from my side.
After waiting nearly an hour & already paying, I received nothing. This level of service is unacceptable. Poor communication, lack of accountability, & zero customer service.
I would not recommend ordering from here unless they seriously improve how they handle orders & customers.
Please train your staff on customer service OR hire an experienced staff who atleast know how to handle the situations & customers .

Also, I want to clarify that my frustration is NOT because the item was out of stock. I completely understand that sometimes items become unavailable, & mistakes can happen - we are all human.
The real issue was how the situation was handled by the staff.
The staff member I spoke with was extremely rude & unprofessional. She was speaking in a very disrespectful tone & even came across as if she was yelling. There was no basic customer service etiquette, no empathy, & no effort to understand my situation.
This could have been easily resolved if handled properly - I was open to replacing the item or waiting longer. The problem was not the food, but the way the staff treated a paying customer.
Instead of offering any solution, I was told to cancel the order myself, which wasn't even possible. There was no accountability, no apology, & no attempt to fix the issue.
Very disappointing experience. The restaurant seriously needs to improve its customer service & train staff on how to handle with customers professionally.

Rakesh

5.0

Delicious Indian food & authentic taste.

Lovely

5.0

Very delicious food & good price will come back for sure

Brannavy

5.0

This is such a quaint restaurant perfect for an intimate meal with a friend. The lamb curry was spiced well & tender.

Winner

1.0

Never eat here, worst food I've ever had the displeasure of eating, food tasted like chemicals & had an upset digestive track for a week

Mehar

5.0

I recently visited this restaurant & it was an amazing experience. The food was incredibly delicious, fresh & beautifully served. The cozy atmosphere made the whole dining experience even more enjoyable. A perfect place for food lovers I can say!! I definitely be visiting again!

Karan

5.0

Eventhing is a amazing 🤩

Sandhu

5.0

Food was so tasty 😋 like wow

Ramandeep

5.0

Great experience
The food was absolutely delicious, full of flavor, & clearly made with care. The waitress was very sweet & patient, which made us feel really welcome. Prices are great for the quality & portions. Definitely coming back, highly recommend!

Shital

5.0

Customer service was amazing!