Tacos Tin Tan
FERMÉOuvre demain à 11:30
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Afficher touttaco(241) birria(80) fish(29) drink(28) recommend(27) mexican(27) pastor(26) guacamole(23) al pastor(22) margarita(14) authentic(13) tasty(13)
I was really looking forward to trying Tacos Tin Tan after hearing so many good things, so it was disappointing to leave feeling so upset by the customer service.
I'm a big foodie who loves discovering & supporting local, independent restaurants. I also worked in the restaurant industry for many years, so I have the utmost respect for service staff & understand that busy shifts & honest mistakes happen. Because of that, I always try to be patient & kind. Unfortunately, this was one of the worst customer service experiences I've had in a restaurant in Montreal.
The waitress who served our drinks was warm, welcoming, & kind. Unfortunately, our experience with the waitress serving our food was the complete opposite.
We ordered a ceviche to share & what we thought was one order of three tacos: one al pastor, one fish, & one birria. Since it was our first visit, we didn't know that tacos couldn't be mixed within the same order. This was never explained to us when we placed the order.
When the ceviche arrived, we politely asked for a spoon & two sharing plates. The requests seemed to annoy our server, & the spoon only arrived much later. Then all the food came at once, including three chicken tacos, a quesadilla we never ordered, & a full order of birria tacos. We were surprised by the amount of food & respectfully explained that we thought we had ordered only three tacos in total. Instead of helping clarify the misunderstanding, the server responded impatiently & made us feel embarrassed for not knowing how the menu worked. As first-time customers, a simple explanation would have gone a long way.
She then took the plates away, returned with the correct al pastor tacos instead of the chicken tacos that had been brought by mistake, but never acknowledged the error or apologized for the confusion. Throughout the interaction, her attitude remained passive-aggressive & dismissive.
The final interaction was what really confirmed the poor experience. Out of curiosity, we asked what was in the ceviche because we had enjoyed it. Instead of answering, she responded in an arrogant tone that we should'come back another time if we wanted to know.' It was such an unnecessary & rude response to a simple question.
What surprised us even more was that another table approached us afterward to say they had witnessed the interaction & agreed that the service we received was unacceptable. That made us realize we weren't simply overreacting.
It's unfortunate because the food itself was good, although I've had better tacos elsewhere. What I won't forget is how unwelcome & uncomfortable the service made us feel. Good food cannot make up for customer service that leaves customers feeling embarrassed & disrespected.
Sadly, this experience was enough that I won't be returning.
I was highly disappointed with the food here. I tried the birria & al pastor tacos, & the birria was terrible, instead of meat, it was just chunks of fat, completely tasteless, & the consommé was watered down. I'm giving it 2 stars instead of 1 only because the al pastor was actually meat & had some flavor. Honestly, this doesn't feel like authentic Mexican food at all; they use cheap cheese & store-bought tortillas. I won't be coming back
Chers & de mauvaise attention à la clientèle, le propriétaire utilise illégalement le nom du grand acteur de cinéma Tin Tan, Germán Valdés, sans enfreindre les droits d'auteur, ce qui leur a valu une poursuite pour contrefaçon.
Higher price & fatal service. The property used illegally the name of a great actor Mexicain Tin Tan German Valdes, without the legacy autorisation. NOW TACOS TON TON WIN A LEGACY FOR DE COURT
The Birria was really good. The meat was nice & tender. My boyfriend ordered a margarita & he commented that it was easily one of the best margaritas he's had. It had the perfect balance of sweetness & saltiness. Service for drinks was a bit slow, I got my meal before I got my drink. Not a big deal. It seemed quiet in the sense that there was no music or anything to make the atmosphere more entertaining. Solid choice for some tacos & drinks though!
Not to die for tacos but ok. A bit overpriced when there are a few more options up north.
It used to be a good restaurant, not sure what happened but last time we visited the birria taco tasted old & the consome was extra greasy
We sat outside & enjoyed a delicious dinner. We started with guacamole which was perfect after we added their spicy sauce!
I had the birria tacos & they deserve a 10/10. Their margaritas were good too.
Honestly some of the best fish tacos I've ever had in Montreal. The tortillas were perfectly crispy, fish was battered perfectly & the hot sauce given on the side was super flavourful. My partner got the Birria tacos & was equally as impressed. Terrace is also dog friendly which is a huge plus! Highly recommend 😁