Tacos Tin Tan
OUVERT11:30 - 23:00
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Tacos Tin Tan a été présenté dans l'article(s) ci-dessous.
Avis pour Tacos Tin Tan
Les avis mentionnent souvent
Afficher touttaco(241) birria(80) fish(29) drink(28) recommend(27) mexican(27) pastor(26) guacamole(23) al pastor(22) margarita(14) authentic(13) tasty(13)
I was really looking forward to trying Tacos Tin Tan after hearing so many good things, so it was disappointing to leave feeling so upset by the customer service.
I'm a big foodie who loves discovering & supporting local, independent restaurants. I also worked in the restaurant industry for many years, so I have the utmost respect for service staff & understand that busy shifts & honest mistakes happen. Because of that, I always try to be patient & kind. Unfortunately, this was one of the worst customer service experiences I've had in a restaurant in Montreal.
The waitress who served our drinks was warm, welcoming, & kind. Unfortunately, our experience with the waitress serving our food was the complete opposite.
We ordered a ceviche to share & what we thought was one order of three tacos: one al pastor, one fish, & one birria. Since it was our first visit, we didn't know that tacos couldn't be mixed within the same order. This was never explained to us when we placed the order.
When the ceviche arrived, we politely asked for a spoon & two sharing plates. The requests seemed to annoy our server, & the spoon only arrived much later. Then all the food came at once, including three chicken tacos, a quesadilla we never ordered, & a full order of birria tacos. We were surprised by the amount of food & respectfully explained that we thought we had ordered only three tacos in total. Instead of helping clarify the misunderstanding, the server responded impatiently & made us feel embarrassed for not knowing how the menu worked. As first-time customers, a simple explanation would have gone a long way.
She then took the plates away, returned with the correct al pastor tacos instead of the chicken tacos that had been brought by mistake, but never acknowledged the error or apologized for the confusion. Throughout the interaction, her attitude remained passive-aggressive & dismissive.
The final interaction was what really confirmed the poor experience. Out of curiosity, we asked what was in the ceviche because we had enjoyed it. Instead of answering, she responded in an arrogant tone that we should'come back another time if we wanted to know.' It was such an unnecessary & rude response to a simple question.
What surprised us even more was that another table approached us afterward to say they had witnessed the interaction & agreed that the service we received was unacceptable. That made us realize we weren't simply overreacting.
It's unfortunate because the food itself was good, although I've had better tacos elsewhere. What I won't forget is how unwelcome & uncomfortable the service made us feel. Good food cannot make up for customer service that leaves customers feeling embarrassed & disrespected.
Sadly, this experience was enough that I won't be returning.
The Birria was really good. The meat was nice & tender. My boyfriend ordered a margarita & he commented that it was easily one of the best margaritas he's had. It had the perfect balance of sweetness & saltiness. Service for drinks was a bit slow, I got my meal before I got my drink. Not a big deal. It seemed quiet in the sense that there was no music or anything to make the atmosphere more entertaining. Solid choice for some tacos & drinks though!
Overall Impression:
I've walked by Taco Tin Tan thousands of times.
Seriously.
For years it's been one of those places I pass almost daily heading to & from the gym, always glancing inside with curiosity, but somehow the timing never lined up.
Finally, on an absolutely glorious spring afternoon around 3 PM, the moment arrived.
My wife & I were wandering back from Mile End while St-Denis was closed off for a comic art festival. The terraces at Taco Tin Tan were absolutely bopping with energy & people enjoying the weather. The whole place felt alive.
That was enough for me.
I finally said:
'Today's the day.'
What I Liked:
The atmosphere immediately pulls you in.
They have two separate terraces:
* one directly on the street,
* & another attached to the front of the building.
Both looked fantastic, but we opted to sit inside where it was quieter & where my wife's aggressively pale complexion could avoid turning into a rotisserie chicken under the afternoon sun.
The food itself was genuinely good.
We ordered:
* guacamole to start,
* mushroom & pineapple tacos,
* & pollo tacos.
The guacamole absolutely stole the show.
Honestly, it may have been the best guacamole either of us has had. Fresh, bright, perfectly textured, topped with tomato, onion, & radish, served alongside excellent house-made tortilla chips.
We demolished it.
Completely.
Unfortunately… we also managed to finish the entire guacamole before our drinks even arrived, which kind of summarizes the service experience overall.
The tacos themselves were fresh & enjoyable. Not life-changing'best taco of my existence' territory, but definitely solid & satisfying.
Atmosphere & Vibe:
This place absolutely nails the visual vibe.
Inside, it feels warm, lively, & authentically inspired without crossing into over-designed'theme restaurant' territory. The music, colours, energy, & open-front layout all work together really well.
& on a sunny day with St-Denis buzzing outside?
The whole experience feels very Montréal summer.
The crowd was a mix of:
* couples,
* friends hanging out,
* festival foot traffic,
* & neighbourhood locals.
Exactly the kind of energy you want from a casual taco spot.
Now unfortunately… this is where the service issue becomes impossible to ignore.
After being seated, we waited roughly:
* 15 minutes before anyone returned,
* no drink order,
* no water,
* no acknowledgment.
I was personally ready to leave after about 10 minutes, but my wife convinced me to give it a little longer.
Right as I was preparing to stand up & walk out, the server finally arrived & apologized before taking our order.
The frustrating part wasn't that anyone was rude.
They weren't.
Everyone was friendly enough.
The issue was simply inattentiveness & pacing throughout the meal:
* long waits for drinks,
* long waits between courses,
* long waits for the bill.
At multiple points it felt like we had simply disappeared from the restaurant's awareness.
Closing:
Overall, I'm glad I finally stopped into Taco Tin Tan.
The food was good.
The guacamole was exceptional.
The atmosphere was fantastic.
But the service unfortunately held the experience back quite a bit.
That said, I'd still absolutely give it another shot because there's enough good here to make me want to come back. I'm hoping this visit was more of an'overwhelmed busy day' situation rather than the norm.
Because if the service matched the quality of the atmosphere & food?
This place could easily become one of my regular Montréal stops.
Really good tacos! Just wish they were a bit bigger. Drinks are also pretty good. Happy hour every day from 5 till 8 pm!
Amazing food, drinks are insanely good just a great vibe. Love the staff !
This was probably really good years ago but it's fallen off since.. every single item had dry meat making them hard to chew & swallow & even the limes were dry.
I got the all pastor & pollo tacos.
On the bright side, they don't skimp on the meat & they have decent drinks. You won't be leaving this place hungry.
I go there once a week at least since it's close to where I live & I love the place. The waitress all remember my usual order by now so I don't even need to ask. Highly recommend fro great tacos, my favorite being the carnitas, drink wise I always take a spritz but their spicy margaritas seem really popular & I found it good as well.
What a great surprise this taco spot in Montreal was! The tacos were delicious, made with super fresh ingredients. The drinks were perfect for summer. Plus, the service was excellent - super friendly & attentive.
Hands down the best tacos in Montreal. Amazing service & great drinks!!