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Avis pour Seoul Chako Restaurant
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sushi(18) grill(17) bbq(15) tip(15) korean(13) viande(11) groupe(11) all you can eat(10) dessert(10) to go(9)
We went to Montreal for the day as a group & had decided to go here for dinner. They take reservations, which was excellent seeing as we were a group of 8-10 people. We arrived approximately 15 minutes before our reservation time & confirmed we would be 8 people. Our table was not ready yet so we were told that we would need to wait, not a problem. When we asked if we could have a seat outside on the patio (which was empty) & have a beverage while we waited, we were told yes we could sit there but we would not be served anything until we were at our reserved table (huh??). It was all prettymuch downhill from there as far as service was concerned. When our table was finally ready, the hostess questioned how many we were when she only counted 7 of us. Our party had not all come so 7 was our final number. As a result we did not get the 8 person table we were supposed to, instead they stuck us in a booth with a chair at the end. Now, we are 5 adult males, the table was cramped to say the least. When I asked about a bigger table I was told no, because we were not 8 we could not have the larger table. I commented that this table was a bit small for all of us & the hostess simply shrugged her shoulders at me & said "Well, it's Saturday & we are busy..." & then walked away. 7 grown men at a table meant for 6 max, one grill to cook the meats on & zero room to put food/plates/drinks/etc. There wasn't even room for us to move our elbows around without hitting the person we were sitting next to or being over their plate of food. Some time went by & our server finally came to the table with 4 waters ... just 4 ... & it was quite some time later that the other 3 waters came. We had to stop him as he walked away to ask for a drink menu ... nothing was offered. The water glasses were disgustingly filthy, covered in fingerprints & cloudy with waterspots. They had a greasy feeling residue on them - quite the turn off. Same went for the beer glasses. But, as you can imagine, there was no point in complaining because they are complacent & unapologetic when it comes to service here. Eventually we put in our order for our first round of food. That came fairly quickly & was eaten even more quickly. When we tried to put in a second order we were told that we would have to wait as we were not allowed to order more food that quickly. Each round of food was either missing items that we had ordered or had items that we did not ask for. The server was unattentive & we had to constantly give our orders for additional food to other servers, the bussers, etc. Then it came time to pay the bill ... low & behold this is when we are told that there is a 15% automatic gratuity because we were more than 6 people. Now, I have no problems with tipping, & 15% is a minimal tip for average service, but in this case, it was not earned at all. The only up side to the whole experience is that the food was actually quite good. The service, however, was not even worthy of a ranking of mediocre. Will not return here again, nor will we recommend it. Lesson learned.
I came here to eat during lunch with a few of my friends, the waiter has neglected us when we try ordering food & once we have to pay, the female waiter then yells at us to tip her more ? I ALWAYS go here at night & I absolutely love it but after that experience during lunch, I will definitely not go here during the day.
The food was amazing, but in the 3 hours we stayed to get our food that we ordered, it was no longer worth it. The service was awful, & after watching our server take our order sheet away, we could see him walking around serving others for 10-15 mins before entering in our order (we were at the restaurant for 2 hours already) & were getting rightfully impatient with our service. However, we were not going to leave without our money's worth which is why we stayed for 3 hours but will never go here again, they even added in their own tip at the end! We also noticed the table behind us that had 5 people, also left within 1 hour because they had not received their orders yet. Awful.
Very dissapointed, our second time here. The waitress were all the time avoinding to loo at us. We had the the table full of empty dirty dishes that they did not take out. Waiting for water forever. We I left less than 15% tip the waitress came to complain & we felt that intimidated that we had to pay the difference. No coming back, The girl in the entrance very nice.
The service was really bad, the guy that serve us & basically trow the food on the table & he talk super rudely. The food wasnt that good. He ask for his tips but give us super bad services i do not recomand you this restaurant !!
BAD FOOD BAD SERVICE OVER PRICE FOR LOW QUALITY FOOD ASK FOR MORE THAN 15% TIP AHEAD OF TIME MUST PAY BILL BEFORE YOU FINSH YOUR MEAL / HALF THROUGH EATING & STILL HAVE FOOD ON THE TABLE YOU WILL NOT HAVE A GOOD TIME THERE, SAVE YOUR MONEY & TIME & USE AT ANOTHER PLACE THAT YOU WILL FEEL WELCOME & HAVE MUCH BETTER SERVICE & TIME THAN THIS DARK UNFRIENDLY POOR SERVICE PLACE OUR GROUP WOULD NEVER GO BACK AS THIS IS OUR FIRST TIME & WILL BE OUR LAST TIME!!. DO NOT UPSET YOUR FRIENDS & FAMILY BY BRING THEM TO THIS PLACE...STAY AWAY
Food: Good variety. Everything was fine, until we noticed brown spots & slimy texture on one of the raw beef dishes from refrigerating too long. Service: While I was paying the bill, the waitress stood right next to our table eyeing us as we counted the money from our wallets. After that, she kept on counting the money on our table in front of us, rather than doing that at the cash register. Even worse, I got scolded by the waitress that I didn't leave enough tips. She obviously did not even deserve good tips. What a joke of a restaurant. Glad I'm just a tourist & that I'll never have to see this eyesore again.
Food was good. Service terrible. Ask the waiter 3 times for order ( it's a old man). He pretend not to heard us. He comes & go without looking at us. I will not recommender this place. The owner should train his staff what its call " SERVICES ". Well at the end when we asked the BILL this guy give us like in 2 seconds ( he needs TIPS). Do you think I will give you 5$ with your poor services? Haha I give you 10% before taxes it's already very nice. If im the owner I will have a nicer staff . Anyways I will never go back even the food it's good! BAD SERVICES BAD ATTITUED!!!
My experience with this restaurant was not very pleasant.. the food was good (no complaints), however the management staff were unprofessional. It started when I called to reserve for 15 people & they asked for a deposit of $5/person prior to the dinner (ridiculous never heard of this). once at the restaurant we were 8 out of 15 & they kept us waiting outside in the cold until all our members had arrived (they could not make us wait indoors (come on..) once we were all assembled they gave us the table.. When we finished eating & it was time to pay (another surprise!!). no one mentioned that the invoice included the gratuity of 15%.. if I did not look carefully we would have tipped twice.. I asked the waiter why they did not mention that tips were included into the price , he said it slipped his mind.. (really come on…) to summarize, the food was good but beware of their internal policies… & unfriendliness to customers. I will not return to this restaurant… Gino…
Worst restaurant ever in Montreal, food is oily & not fresh, the only thing worse than the food is the service, awful, awful & awful! If you hate your friends, bring them to this restaurant! PS. because they know their service is very awful, so they put a mandatory 15% tip in the bill before tax, which means, you will pay about 22.5% tip & 22.5% tax, this is really insane!!! One last word, if you love your friend, never go there!
First time we went there - we were a group of 12 people on a friday night. The food is very diversified but not 100% Korean - you have sausages on the menu for instance . It costs 24$ + tax + tip (the tip is auto added on the bill itself for 15% & before tax). If you take a beer with your food you should expect your bill to be about 40$. That day the service was horrible : 1-the waiters were sometimes lost & many at the same time 2-Also some of the orders we asked for were missing items 3-many times we wanted something & there was no waiter near us As for the food itself it is good but not great (you have fish , squid , sushi , pork , chicken , beef, etc....). Note : Be sure to ask to change the grill from time to time & be sure to reserve prior to going.
If you want to try this restaurant, I advise you to make a reservation (via phone). We went there on Mother's Day & there was a long line. (Good thing we already made reservations). It's my first time to eat at this place & I thought, the food must really be good for these people to patiently wait (& the wait can be pretty long for an "all you can eat" bbq place). 1. Service - very good... the server attended to our needs (replacing the grill, asking if we need anything more); always in a "happy" mood; fast & efficient 2. Ambiance - okay; we were seated in a "less traffic" area because we were 8 (they had a separate corner for bigger groups); expect to be charged automatically for services - 15% 3. Food - BBQ: loved the fish & squid (plus they're easier to cook on the grill); we also had beef, chicken, pork - they're pre-marinated & they all taste good, some may be on the salty side but it's okay; there's also zucchini, onions & bell peppers SUSHI, all good, talk about variety.... Since we were 8 in the group we decided to write on 2 order sheets, bad idea... one set of the order did not come to our table but we did not make a fuss about it since it's easy to write another (It's an all you can eat deal). 4. PRICE - we ate at lunch time so it's cheaper than what they charge for dinner; so it's really up to you, if you want salmon, mussels, shrimp, etc. included in your menu (dinner) you got to pay more (but it will be worth it). My family enjoyed the food & service that my husband had to give extra tip. 5. Remember this rule, SEPARATE THE UTENSIL YOU USE FOR THE RAW MEAT & FOR THE COOKED FOOD/ VEGGIES. It's what we call in the food industry as preventing cross-contamination. Don't blame the establishment if you get a tummy ache because of neglecting this. The restaurant provides you with two kitchen tongs. Use them wisely :D ENJOY... HAPPY EATING!
