Rôtisserie St-Hubert

Patricia

5.0

I've been a satisfied customer of St-Hubert for quite some time & the Newman Blvd restaurant in LaSalle is the reason! The food is consistently good; it arrives piping hot; if there is a problem it is handled quickly & efficiently...what more can I say? Two Thumbs Up & a huge Thank You to everyone at St-Hubert LaSalle!

Simon

5.0

D'un service à l'autre, elle a su dépasser les attentes. À chaque obstacle, elle nous a surpris. She was on top of all, mastering our night. L'expérience d'une vie, sans contredit. Sandoune a tout donné, & nous avons apprécié chaque instant, jusqu'à la dernière goutte.
Sauce chaude, clown souriant.

Excellent Service! Merci Sandrine!!!

Charles-Antoine

4.0

Merci pour la belle soirée. Sandrine a été extraordinaire.

D

1.0

Drove into the expess drive through on my lunch hour. Waited over 3 minutes for a sign of life. I will leave out the employees name that finally took my order of a club sandwich with a poutine instead of fries & a Pepsi. The employye repated my order & confirmed. Drove up to the window, waited an additional 18 minutes. Paid interac & was given a box tied up without a Pepsi. I immediately asked for my drink. He replied that it will be an additional $3.75 & claimed he had not heard me, even though he had repeated the order. Feeling so disappointed & waiting for so long I told him to forget the Pepsi & Drove off rushing back too work. To no surprise with the horrible service & long wait, I get back at work & have a chicken leg only in a box. No Club sandwich that I paid for, no poutine that I paid for, & the absolute piss me off worst. I was charged for the Pepsi that the employee said he didnt hear me & was going to charge a second time had I waited. 3 Strikes in one visit. Do not order from here.

Mélissa

1.0

I recently visited St-Hubert & was disappointed by the customer service I received.
I usually order the regular chicken thigh meal with half rice & half potatoes as my side. I have ordered it this way several times in the past without any issues. During my most recent visit, the employee at the counter told me this was not possible. When I politely explained that it had been done for me before, I felt that the response & attitude I received were dismissive rather than helpful.
I asked if someone else could clarify the policy, & after waiting a few minutes, a manager came to speak with me. The manager was professional & explained that they could not accommodate the request due to inventory reasons. While I understand that policies can change, I believe there could have been a better approach. For example, if this had been allowed in the past, it would have been appreciated if they had accommodated the request this time while explaining that it would not be possible on future visits.
Instead, I was told I would need to pay extra for an additional side, even though I wasn't asking for more food, just half of each option. As a result, I decided not to place an order & left.
What made the situation more confusing is that I later checked the website & saw that a half-&-half option appears to be available.
My main concern is not the policy itself, but the way the situation was handled. I hope the team can focus on improving communication & customer service, as a respectful & helpful interaction can make a big difference in a customer's experience.
(I have been in customer service & Administration over 10 years my self, so I do understand. We did accommodated things that are not usually in the policy. It is totally doable, just a lack of willingness.)
Thank you.

Elizabeth

1.0

Service was fine, but my toddler was very disappointed that the Animalerie meal did not come as advertised. The car-shaped box shown in the photos was missing. For young children, those details matter.

Diana

1.0

The midigo isn't real. Paid 45 for 2 meals. The chicken rice was spicy too.

Adekunle

5.0

Nice place to make you look good

Benoit

5.0

Très bon service & service

Çi?dem

1.0

I bought a wrap cost 13$ . It was too small. Too cold .