Rôtisserie St-Hubert specializes in iconic slow-roasted rotisserie chicken served with a signature barbecue sauce and golden crispy fries. The menu features a diverse selection of poultry dishes, including quarters, hot chicken sandwiches, and wings accompanied by creamy coleslaw. Fresh garden salads and various toasted sandwich options provide alternatives to the poultry-centric main courses. Each meal incorporates the proprietary seasoning blend that defines the establishment as a household name in Quebec culinary culture. The interior layout prioritizes functional seating arrangements designed for efficient service and high-volume guest turnover. Patrons frequently pair their main entrees with soft drinks or menu-specific desserts such as sugar pie. This establishment maintains strict quality control standards for every bird processed through the rotisserie ovens to ensure a consistent taste profile across the entire regional network.
Reviews for Rôtisserie St-Hubert highlight a generally positive dining experience, with many customers praising the consistent quality of the classic rotisserie chicken and the warm, welcoming atmosphere. While several patrons describe the service as exceptional, professional, and efficient, there are reports of significant inconsistencies regarding wait times, order accuracy, and the temperature of the food during busier periods. Many visitors appreciate the availability of private rooms for gatherings and the dedication of the staff, although some express disappointment with logistical challenges or missing items in their orders. Ultimately, the reputation of the restaurant remains strong for those seeking a reliable meal, despite occasional operational hiccups that affect the overall experience.
I have been going to this st hubert for almost a year now.
First time I went was for my uncle's funerals few months back. I remember the waitress Karina was a gem. She made us laugh & has shots with us, she really changed our minds off the gloomy day.
Then i've came back here & there, with my friend & familly. Always very well served, smiles & etiquettes we're better than expected.
But I must say what I witness during my last visit left me concerned.
I don't understand why Karina the manager that waited on us last time, wasn't there tonight.
I saw this loud & foul mouthed lady of a certain age, yelling at the waitress, in front of all the costumers. The waitress clearly got distrought & left in tears.
She than began to nag at the waitress when she would walk by, making'boo hoo' cry baby sounds.
She behaved like she works there. I sure hope it is not the case. It was gut wretching to watch such a blatant bullying situation unfold in front of my eyes, & every other costumers eyes.
It is unacceptable ! I wish to speak to a suppervisor & make sure that this poor bullied girl is doing fine
Shame on you.
I've been a satisfied customer of St-Hubert for quite some time & the Newman Blvd restaurant in LaSalle is the reason! The food is consistently good; it arrives piping hot; if there is a problem it is handled quickly & efficiently...what more can I say? Two Thumbs Up & a huge Thank You to everyone at St-Hubert LaSalle!
D'un service à l'autre, elle a su dépasser les attentes. À chaque obstacle, elle nous a surpris. She was on top of all, mastering our night. L'expérience d'une vie, sans contredit. Sandoune a tout donné, & nous avons apprécié chaque instant, jusqu'à la dernière goutte.
Sauce chaude, clown souriant.
Drove into the expess drive through on my lunch hour. Waited over 3 minutes for a sign of life. I will leave out the employees name that finally took my order of a club sandwich with a poutine instead of fries & a Pepsi. The employye repated my order & confirmed. Drove up to the window, waited an additional 18 minutes. Paid interac & was given a box tied up without a Pepsi. I immediately asked for my drink. He replied that it will be an additional $3.75 & claimed he had not heard me, even though he had repeated the order. Feeling so disappointed & waiting for so long I told him to forget the Pepsi & Drove off rushing back too work. To no surprise with the horrible service & long wait, I get back at work & have a chicken leg only in a box. No Club sandwich that I paid for, no poutine that I paid for, & the absolute piss me off worst. I was charged for the Pepsi that the employee said he didnt hear me & was going to charge a second time had I waited. 3 Strikes in one visit. Do not order from here.
I recently visited St-Hubert & was disappointed by the customer service I received.
I usually order the regular chicken thigh meal with half rice & half potatoes as my side. I have ordered it this way several times in the past without any issues. During my most recent visit, the employee at the counter told me this was not possible. When I politely explained that it had been done for me before, I felt that the response & attitude I received were dismissive rather than helpful.
I asked if someone else could clarify the policy, & after waiting a few minutes, a manager came to speak with me. The manager was professional & explained that they could not accommodate the request due to inventory reasons. While I understand that policies can change, I believe there could have been a better approach. For example, if this had been allowed in the past, it would have been appreciated if they had accommodated the request this time while explaining that it would not be possible on future visits.
Instead, I was told I would need to pay extra for an additional side, even though I wasn't asking for more food, just half of each option. As a result, I decided not to place an order & left.
What made the situation more confusing is that I later checked the website & saw that a half-&-half option appears to be available.
My main concern is not the policy itself, but the way the situation was handled. I hope the team can focus on improving communication & customer service, as a respectful & helpful interaction can make a big difference in a customer's experience.
(I have been in customer service & Administration over 10 years my self, so I do understand. We did accommodated things that are not usually in the policy. It is totally doable, just a lack of willingness.)
Thank you.
Service was fine, but my toddler was very disappointed that the Animalerie meal did not come as advertised. The car-shaped box shown in the photos was missing. For young children, those details matter.
