Restaurant Capiche
192 Rue Brock
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Amenities, services & more
Reviews for Resto Chez Mel et Julie
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Reviews often mention
Display Allpizza(7) rapide(6) matin(5) poutine(4) sauce(4) cuisinier(3) magali(3) drummondville(3) dejeuner(3) rice(3)This is our second time staying at the Traveloge by Wyndham in Drummondville, Quebec. The first time the restaurant "Resto Chez Mel & Julie was closed , we booked again since we saw it was open. After driving our usual 8 hours we wanted to have few drinks & not drive. My best friend & I wanted to have a nice last holiday dinner so we chose their dinningroom. Unfortunately there was a very loud birthday celebration going on & we couldn't hear each other so ordered from their inclusive menu & we moved into their "cafeteria" area. My friend got the Bruschetta & I ordered the Escargot as an appetizer & it was delicious. Our waitress Elizabeth was an absolute doll, extremely attentive & very caring. We both ordered the Fillet of Sole with an almond crust, lemon & served with rice, vegetables & salad. I have travelled through Europe, I have had some of the most incredible meals but this was the worst food I've ever experienced for 34.00 a plate. It was microwaved rice which was still hard, the broccoli was mush, the fish was smaller than my palm & over cooked in the microwave, then in a broiler. The carrots were very good but zero seasoning . We flagged down the waitress that was basically doing nothing while Elizabeth was serving the party, us f the two other tables. My friend who is bi-lingual asked her in French, can we get something in place of the rice since it is not cooked, she replied no, it's cooked that's the way it comes . My friend asked if she could speak to the chef & she said no, it comes prepackaged & we follow the microwave instructions, so it is what it is & walked a way. Elizabeth came back & we could see she was running off her feet, asked us if everything was ok we told her & she went straight back to the kitchen. Came back & apologized profusely but the "chef" insisted he followed the instructions so there was nothing she could do. We could tell she was very embarrassed & kept apologizing . We told her it was not her fault & she was doing an amazing job, she brought us the bill & apologized again that she was not able to give us a discount . The bill was 102.00 Elizabeth was trying so hard to make us feel better & in the middle of us talking to her & paying the bill the other waitress that was doing nothing, interrupted her 3 times, telling her she had other tables to deal with. We felt sick. This wonderful girl was trying so hard to make a bad experience good without any tools just herself & even that was not allowed. I'm sorry to say but I hope Elizabeth gets a job at a restaurant that appreciates her abilities with customers, we won't be coming back & we will make sure that we get the message out.
