Poulet Rouge

Melanie

5.0

Excellent service, every time! Highly recommend!!

Mark

5.0

I'm writing this review as a fellow business owner, & I truly felt this experience deserved recognition.

Today, after closing hours at CF Fairview Mall, my family & I were quite hungry & happened to pass by Poulet Rouge. I initially asked the cashier if they were still open, & he mentioned they were closed. However, another staff member working at the grill stepped in, kindly said they were still open, & asked the cashier to take our order.

What followed was one of the most thoughtful customer service experiences I've had. The employee personally prepared our bowls & went above & beyond to make sure everything was just right. My child loves cheese, so we ordered a bowl with only cheese. When we asked for corn on the side for our other child, he first gave a small portion but then immediately switched it to a larger serving without us asking. He even explained that since we had only chosen cheese as a topping, he would add extra scoops & asked if we needed more for our child.

He was incredibly attentive to detail. When he saw me adding extra jalapenos, he smiled & offered to include a piece of spicy chicken for me to try. He also recommended their avocado sauce with a hint of jalapeno, which turned out to be excellent.

Curious, I asked if he was the manager or owner, & he humbly replied that he was just an employee. That honestly impressed me even more.

As a business owner, I couldn't help but reflect what makes someone care this much? To go out of their way to engage with customers, notice small details, & genuinely enhance the experience, especially when no one is watching. It's rare. In most cases, employees do what's required, but this was something more. It felt like true ownership, & it's something every business hopes to have in their team.

I was genuinely impressed so much so that I even thought to myself I would love to have someone like him on my own team.

The food was fresh, the chicken was delicious, & the service was exceptional. I'll definitely be coming back.

Thank you again for the generous portion of corn & for introducing me to my new favourite volcano chicken with jalapeno avocado sauce.

Lisa

5.0

Always fast & friendly service! Never had a bad meal :) highly recommend

Jermaine

5.0

Team was friendly & gave amazing customer service. Would 100% recommend going to this location. Food was also 10/10

J

5.0

Rouge Bol is so good! Especially the new Honey Chipotle flavour. Staff is also very nice. Food is fresh & tasty. Good price as well. Definitely recommend them.

Sheila

5.0

Amazing service. Team is so kind & uplifting & the food is amazing. Highly recommend

Natalie

5.0

Food is awesome & always fresh & tasty: a healthy choice too. Service is excellent every time. Staff is friendly & patient. Recommend highly!

Walid

5.0

Best poulet rouge i ever went to. Food is great, customer service is even better. Definitely recommend this place

Geneviève

5.0

the food was phenomenal, i personally love a bit of spice so the volcano chicken was amazing, the service was amazing with people who recommend to your liking & respectful employees who will try to help at the best of their abilities, & the atmosphere feels very kind & welcoming. it's as if every customer is apart of the poulet rouge family!! :)

Subinbava

5.0

One of my goto restaurants in the mall. Always been crowded than the other restaurants at the food court. Long wait time on weekends otherwise highly recommended.