Poulet Rouge
CLOSEDOpens Tomorrow at 11 am
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Amenities, services & more
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Amenities, services & more
Poulet Rouge was featured in the article(s) below.
Reviews for Poulet Rouge
Reviews often mention
chicken(31) recommend(26) fresh(24) bowl(21) fairview(17) healthy(13) deadtime(10) tasty(10) highly recommend(9) worker(9) generous(8) mall(8)We were really hungry we didn't eat for 2 days they gave us free food, great service & they are amazing people 😁
Staff is very friendly, accommodating. Owner is amazing & always makes sure service is on point whether they are present or not! Food is always A1 & healthy when you're on the go. I always get the mini bowl & am never disappointed
I eat here more often than I'd like to admit, but that's because they never fail me! The food is always fresh & delicious & the staff is always kind.
The Poulet Rouge at Pointe Claire has a wonderful service & delicious food. The employee are very friendly & welcoming. Their portions are very generous. Manager is always present & always engages with customers.
I'm writing this review as a fellow business owner, & I truly felt this experience deserved recognition.
Today, after closing hours at CF Fairview Mall, my family & I were quite hungry & happened to pass by Poulet Rouge. I initially asked the cashier if they were still open, & he mentioned they were closed. However, another staff member working at the grill stepped in, kindly said they were still open, & asked the cashier to take our order.
What followed was one of the most thoughtful customer service experiences I've had. The employee personally prepared our bowls & went above & beyond to make sure everything was just right. My child loves cheese, so we ordered a bowl with only cheese. When we asked for corn on the side for our other child, he first gave a small portion but then immediately switched it to a larger serving without us asking. He even explained that since we had only chosen cheese as a topping, he would add extra scoops & asked if we needed more for our child.
He was incredibly attentive to detail. When he saw me adding extra jalapenos, he smiled & offered to include a piece of spicy chicken for me to try. He also recommended their avocado sauce with a hint of jalapeno, which turned out to be excellent.
Curious, I asked if he was the manager or owner, & he humbly replied that he was just an employee. That honestly impressed me even more.
As a business owner, I couldn't help but reflect what makes someone care this much? To go out of their way to engage with customers, notice small details, & genuinely enhance the experience, especially when no one is watching. It's rare. In most cases, employees do what's required, but this was something more. It felt like true ownership, & it's something every business hopes to have in their team.
I was genuinely impressed so much so that I even thought to myself I would love to have someone like him on my own team.
The food was fresh, the chicken was delicious, & the service was exceptional. I'll definitely be coming back.
Thank you again for the generous portion of corn & for introducing me to my new favourite volcano chicken with jalapeno avocado sauce.
atmosphere slightly crowded, but expected in a food court. quick & efficient service, & staff are super friendly & great to chat with :)
Always great service. Everyone is so friendly & pleasant -It really makes a difference!
The food here never disappoints & I love how the team manages to work like machines while still always being pleasant!!
Always fast & friendly service! Never had a bad meal :) highly recommend