Pointe Claire Deli

M

2.0

I've been hesitant to write this review for a long time, because I really wanted to love this place. I've been going to the Pointe-Claire Deli since before the new owners bought it during Covid, & I was genuinely excited to see it given new life. The decor & vibe inside are lovely… cozy, bright, & full of potential.

That being said, over time the place has become increasingly unwelcoming. The prices have gone up quite a bit, & while I was surprised when they removed the free coffee with breakfast, I shrugged it off. Then the high chairs for kids disappeared, which was explained as a safety issue. Again, not the end of the world. But when I brought a friend with a toddler who had never been before, she was taken aback by the sign in the window saying'loud kids must be escorted out.' I completely understand wanting a peaceful dining environment, but the tone of the message felt unnecessarily harsh. I was embarrassed that I'd recommended the place to her, because it just didn't feel friendly. Still, that wasn't enough to stop me from returning.

Unfortunately, what has finally made me stop going is the attitude & customer service. The younger staff are always kind, polite, & accommodating, truly a pleasure. But whenever the woman I believe to be the owner is working, I instantly regret sitting down. She is consistently curt, avoids eye contact, & gives off the impression that customers are a bother.

To give a few examples: my table of five once asked for ketchup & received one tiny paper - barely bigger than what you'd get at a fast food place. Another time we asked for water for everyone, & only two glasses were brought. On my last visit, there was a piece of paper still attached to the slice of cheese in my burrito. I didn't mention it because she was so unapproachable, but I left it on my plate thinking she might at least acknowledge it when clearing the table… she didn't.

After dozens of visits, I've decided I won't be going back, simply because I don't feel welcome. It's such a shame, because it's one of the only spots in Valois that doesn't have that friendly, neighborhood warmth. When the younger staff are running things, the place feels completely different; relaxed, pleasant, & inviting. They're wonderful & deserve credit. I truly wish them all the best in the future.

Oct 25, 2025

on Google

Gabriela

5.0

Delicious place & super near of the airport🙂. They have Gluten free options. 200% recommended

Sep 29, 2025

on Google

Mari

5.0

Best avocado toast (with halloumi) that I've ever tasted. Great coffee! Clean & with great service! Highly recommend!!

Aug 23, 2025

on Google

Dipen

5.0

Nice experience at this Deli Pointe-Claire. The food was fresh & tasty, full of great flavor. The service was welcoming & attentive, which made the meal even more enjoyable. The atmosphere was relaxed & comfortable, perfect for sitting down & enjoying good food. Overall, it's a great spot that I'd be happy to recommend & visit again.

Aug 19, 2025

on Google