Pizza Silvana is described across reviews as very affordable with delicious food and a laid-back atmosphere, a combination that makes it feel like a strong value option. Poutine is praised as excellent and generous, while the fried chicken is also noted as tasty though some batches have a dry or odd aftertaste. Pizza toppings are plentiful and cheese often runs up to the crust, and portions are large, with many saying the overall value, including taxes, is hard to beat. Service experiences vary, with some customers praising friendly, helpful staff and others reporting rude behavior or poor service, including occasional communication issues. Several reviews mention long wait times for large orders but still say it is worth it, and favorites like lasagna, gyro wraps, and other menu items add to the sense of variety. Overall, Pizza Silvana emerges as a go-to for cheap, hearty fare with big portions and strong deals, though service quality appears inconsistent.
N'allez pas a ce restaurant . La derniere fois la serveuse a mit son dentier sur ma table ou j'étais assise . Elle en a profité pour avouer que elle crachait dans les plats Parce-que sa lui dérange prendre une commande spécifique . Nourriture est dégueulasse au point jai eu un empoisonnement alimentaire . Jai du aller a l'hôpital. Plus jamais ces des place comme sa que on devrait fermer immédiatement sans parler de l'état de leur cusine. Jai vu un rat courrir en dessous de porte .
La dame qui prend les commandes est la pire que j'ai subi. C'était hier 24 fevrier à 17h.
Son arrogance & ses menaces de raccrocher le téléphone parce qu'elle n'entend pas bien le client est humiliante.
Le responsable du commerce doit prendre une décision la concernant. De mon côté je ne ferai plus aucune commande chez Silvana tant qu'elle est aux commandes. Ils ne sont pas les seuls à ville emard.
Mar 3, 2026
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Love the food here & the service is usually nice but the people who take the orders can be rude sometimes. I order from here regularly & they have slices of pizza for sale but they refuse to send me a slice of pizza with my poutine when i order delivery. Doesn't make sense why not, it's ready & meant to be sold why can't they just put a slice of pizza in the bag with my poutine?! But nope she'll get rude & argue If you try to ask for a slice.
The food not very bad, but the lady at cash, need to be changed.. I know she has her rent to pay or etc... but either she loses her job or either this restaurant loses clients. as basic as that. I dont expect a high class person at the cash, but it requires atleast someone that whos 1/10.. but this woman is not polite, not gentle, doesn't know how to treat clients & etc. (I dont know how many ladies working there, but Im specifically talking about the woman who was there on wednesday 19:20pm. so rude, like she doesn't like her job. (even though I gave her 5$ tip !)... I have never had bad review on anyone or any person.. thats the first, but was must!
Add to review : after calling to let them know we didn't get the fries after the order was 2hrs 15mins to get here, the lady on the phone screamed at me. Lol. - - - The pizza is ok. Not the best we've ever had. But ok. We've been ordering for years because it's nearby & we're creatures of habit. Unfortunately, this is the second time this has happened. They make errors regularly, but not getting the order or getting the order very late is annoying. The error is not the problem, it's the fact that they don't care at all that it happened. It happened a year ago & then again today. Each times we are surprised by their lack of care/solution. First time it showed up. Today it looks like it might never come. That sucks when you have kids waiting to eat supper.
It's currently 7:15pm. We ordered at 5:18pm. Called twice. Both times they said'it's on the road'. It's been two hours.'there's nothing we can do about it, it's on the road'. No solution, no help. We live 5 minutes away.
So if you do order here, do so knowing there's a chance it may never come, or take two hours to get to you.
Update: It arrived 2hrs15mins. Cold. Didn't bring the fries (that we paid for).
Officially looking for a new pizza spot to give our loyalty to!
Très bon rapport qualité prix. Bcp de garniture sur leurs pizza. Il ne faut pas s'attendre à de la grande gastronomie. Mais 15$ taxes incluses pour une moyenne avec 3 garnitures, c'est difficile à battre
Oct 1, 2025
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Silvana has the best deal in town.
Quite tasty. Cheese running right up to crusty edge. The cashier readily added ham instead of pepperoni for a 14' Large, all-dressed.
2 slices left in fridge...2 days later.
I had the 3 pc fried chicken meal for about $13 - meat was a little dry for my taste but my hungry ass finished it anyway. Not a bad price for fried chicken, would go back again.
This was AMAZING. The cashier at the front was so sweet & funny & she walked me through creating the best possible order.
For 25$+ tip, I got:
-a 10inch pizza for 10$ with Cheese + three toppings of my choice (after debate, I settled for onion, pineapple & spicy pepper)
-a fresh gyro wrap
-a poutine
The pizza was delicious. Looked restaurant quality & tasted like comfort. Valeur Qualité-prix insane.
The gyro's pita was soft & cloud-like. Perfect amount of tzatziki & the chicken & fresh crunchy salad.
The poutine was generous on the sauce, classic recipe that succeeds in its simple flavour profile.
I waited about 20 mins for the meal (because I ordered a whole pizza), & it was so. Worth the wait. My friends got their more simple orders within 5 mins
I bookmarked this spot & am excited to come back! Merci guys!!! You deserve a higher star rating.
