Pimento's Cuisine des Caraibes delivers authentic Caribbean flavors through a focus on charcoal-grilled meats and fresh seafood dishes. The menu centers on traditional recipes that emphasize bold spices, house-made marinades, and tropical ingredients. Guests select from various grilled fish preparations served alongside classic island accompaniments such as rice and peas or fried plantains. The atmosphere maintains a casual, focused environment that prioritizes the preparation of jerk-seasoned proteins and savory coastal specialties. Each plate reflects a commitment to the regional culinary techniques prevalent throughout the Caribbean archipelago. This establishment serves as a dedicated destination for individuals seeking genuine tropical preparations and flame-grilled proteins. The kitchen maintains consistent production standards to ensure that every serving of marinated chicken or ocean-sourced bounty adheres to established flavor profiles.
Pimento's Cuisine des Caraibes is widely celebrated for its authentic and flavorful Caribbean dishes, with the jerk chicken, fried chicken, and fish cakes receiving consistent praise for their quality and seasoning. While the majority of customers describe the service as friendly, professional, and welcoming, experiences can occasionally vary regarding consistency and customer care. The restaurant primarily functions as a takeout spot with no indoor dining area, which often leads to lineups, yet most patrons agree that the generous portions and excellent taste make the wait well worth it. Overall, it is considered a standout destination in the Montreal and Laval area for those seeking delicious, reasonably priced, and clean Jamaican-inspired meals.
Their food taste very good. I like how they season the jerk chicken. Their oxtail is the best I have ever tasted. I have tried oxtail in New Jersey & Toronto & it never tasted good & so I decided to try it for the last time at Pimento & surprisingly, it was delicious. I usually go to their first branch whenever I'm in Montreal & I recently saw an IG video review about the new Laval branch & i decided to try it when I came to Montreal. I wished they had a dine in there for those of us that are always on the move. The food is halal which is great because I eat only halal. I will highly recommend.
Le plat de poulet jerk était bon, c'est la 3e fois que j'y vais & c'est toujours aussi excellent.
Je devais essayer ce resto après à avoir essayer MTL-Yardie qui était succulent.
Horrible service from the lady at the cash. No smile, my first time at this restaurant i was asking questions it looked like I annoyed her. Very uncomfortable vybe
Jun 3, 2026
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Very disappointing experience. The staff was rude, unprofessional, & disrespectful. Customer service needs significant improvement. I would not recommend this place based on my experience.
Expérience très décevante. Le personnel était impoli, peu professionnel & irrespectueux. Le service à la clientèle doit être amélioré. Je ne recommande pas cet établissement selon mon expérience.
We purchased two Jerk chicken meals for takeout. The chicken was delicious , well seasoned & juicy however the coleslaw had an odor (similar to when food is left out for several days ) Not sure if its because we ordered closer to closing time because Ive never had any issues with previous meals.
UPDATE: another day , another disappointment
Ordered a jerk chicken meal & a separate order of just jerk chicken.
Order took FOREVER to be delivered over 1h20 mins, so I thought aw maybe they are making it fresh right?
I received an order for a BBQ chicken meal which I DID NOT ORDER , & the jerk chicken was dryer than the Sahara dessert.You know when a restaurant is great in the beginning just to reel in clients then it just becomes meh? …. sadly this is what this has become & I honestly don't think I'll be spending anymore money there.
My rating might be a little biased because I've lived in Jamaica, but I found the food a bit too dry.
Although we waited 20min, the festivals were room temperature (didn't taste fresh) & the jerk chicken was over cooked/slightly burnt. The fish balls were fresh, but didn't have much taste, more like fried dough. The patty was pretty good. I wanted hot sauce, they charged me 1$ - i had already paid for the food..
Overall it wasn't awful, but it didn't taste like authentic Jamaican food, more like commercialized Jamaican food.
I've been wanting to try this place for a while, & after seeing ALK's reviews, I decided to visit the Laval location. Unfortunately, the owners were not there today (Saturday, May 16th, afternoon)
I ordered the large jerk chicken plate with a mango drink, a water bottle, & a patty.
At first, the cashier seemed okay & greeted me, but I noticed she never greeted my girlfriend. After we sat down, we realized she forgot to give us the water bottle we paid for. I brought the receipt back to the cashier & politely said,'Sorry, we didn't get the water bottle we paid for. Could we please have it?'
She then looked at me as if I had offended her & responded with,'Ohhh OKhayyyyy… do you want the water bottle now?' in a very sarcastic & attitude-filled tone. Honestly, if a customer politely asks for something they already paid for, there's no need for attitude or making it awkward. She could have simply handed over the bottle & moved on. I replied,'Yes please, my girlfriend would like the water bottle,' & she finally gave it to us.
While waiting for the rest of the order, I noticed another customer also seemed to be having an issue with her order, although that's unrelated to my experience.
When our order was ready, she called us up but didn't offer us any utensils or even napkins. Meanwhile, I noticed she offered utensils to another customer. At that point, my girlfriend & I just left the restaurant.
In my opinion, the cashier lacked customer service skills & came across as bossy & rude. If a customer pays for something & politely asks for it, there's no reason to respond with attitude. A little more professionalism & customer service training would go a long way because one bad experience can affect future business.
I may still give the original West Island location a try, but I don't think we'll be returning to the Laval location because we genuinely didn't feel welcomed. On top of that, I had ordered a macaroni salad, but it wasn't included & wasn't even on the receipt, so I didn't bother bringing it up.
Now for the actual food review:
Overall rating: 7/10
The chicken was good - nicely charred, tender, & enjoyable. However, I felt it could have used a bit more seasoning or spice.
I tried the sauce as well, but personally, I didn't enjoy it.
The rice was very bland & lacked flavor. I've had Jamaican food many times before, & I usually expect more seasoning or flavor in the rice. Maybe that's just their style.
The plantains were average, & the patty wasn't very good. It was flaky & fell apart while eating it, & the taste felt pretty generic. The coleslaw/salad also wasn't really to my liking.
The mini donut was a nice touch though.
Overall, I stand by my 7/10 rating. If the customer service had been better & the rice had more flavor, I probably would have rated it higher. (Also please note that this place is more of a takeout spot as they do not have any washrooms here, so you might have to use a toilet at the resto or another place next door if you need to use the washroom)
Like I said, I may still give the West Island location a chance.
