Pile Ou Glace est largement saluée pour des glaces et sorbets de grande qualité avec une carte variée, des saveurs phares comme pistache, noisette et chocolat noir, et des options originales telles que la réglisse ou le tiramisu; de nombreuses personnes décrivent une expérience gustative authentique et considèrent parfois la pistache comme la meilleure qu'elles aient goûtée, avec une texture soyeuse et un équilibre réussi entre douceur et intensité. Le lieu est décrit comme agréable et idéal pour une promenade dans le quartier, avec des portions généreuses et des cornets maison très appréciés. La diversité des parfums et l'emploi de fruits et noix réels sont souvent soulignés et certains apprécient les options non lait pour varier les plaisirs. Le service est parfois chaleureux et efficace, mais d'autres commentaires signalent une attitude distante ou inégale durant les heures d'affluence, ce qui peut freiner l'expérience. Dans l'ensemble, l'établissement est perçu comme une référence pour le gelato a Montreal, attirant les amoureux de gelato italien et poussant certains à revenir tester de nouveaux parfums.
I really love the gelato from this place; it's consistently excellent.
Unfortunately, the customer service leaves a lot to be desired. Every time we walk in, we're met with unwelcoming stares & welcomes from the staff behind the counter, as if our presence is an inconvenience to them. I really feel like the service could be improved with a simple hello, how are you or have a great day.
I went to pile ou glace with my wife. I had the hazelnut,Sicilian pistachio & almond flavors my wife had the non dairy mango chocolate swirl If this place is not the best gelateria in Montreal it's second to none. If there was a Michelin star for gelato Pile ou Glace should get one. Keep up the good work
Great service & always generous portions. If you love authentic Italian gelato & tiramisu, Pile ou Glace is hands down the best place in Montreal. I put on at least two pounds every summer because I always end up bringing home an extra pint!
The first time I visited, I was warmly welcomed by a kind lady with glasses & curly hair, her service truly stood out. A few days later, I was served by a younger brunette woman who seemed stiff & distant, but I didn't really say anything about it. On my third visit today, Wednesday, June 25th around 4 p.m., that younger lady was there again behind the counter, & her attitude felt even colder. She clearly knew she was being unwelcoming but made no effort to be polite. It honestly felt like she resented serving certain people, which came off as quite rude. I didn't say anything, I just left & went to Café Gelato next door. It cost more for the same product, but I preferred that over a'you're not worth my time' kind of service. Now, if I see the other kind lady with the glasses, I'll know we'll get a nice service. She was there today too but I wasn't served by her unfortunately. Not trying to be harsh but the other one knows she's not nice at all. But I'll come back to try another time since I'm next door.
