Pho Ngon draws broad praise for fast, friendly service and a delicious pho with a flavorful broth, tender beef and plenty of fresh herbs, and generous portions for good value. Reviews describe it as a must visit for pho in Montreal, offering reliable dine-in or takeout and generally authentic, affordable flavors, though some note changes after COVID with smaller portions and a broth that can taste flat or overly concentrated, occasional salty notes, and occasional service or ambience issues, with cash only and parking nearby being common practical considerations.
The service is horrible & the staff is confrontational. Listen to all the reviews saying this it is true. If you tip proportional to the bad service they tell you it's not enough. They waved at me through their windows almost on top of a client trying to be petty. Server pushed my friend to add spoon to the table. Avoid this place
Apr 23, 2026
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My family & I have been to this restaurant before, we have always liked it.
We sat down & quickly moved around because they'wanted to clean around us.' They moved us next to the disgusting bathroom. We were at the store over an hour before they are closing.
We got three bowls of food & it was very plain & not very good. The pieces of meat so very large & chewy. Very different from the last time we came.
The service was bad, we felt very rushed & we felt like we were being stared at the whole time. They also had kids in the restaurant & it was very loud & disturbing. They were talking very loudly & slamming tables next to us.
They failed to mention they were cash only when we sat down. We did not see it anywhere that it was cash only. It was time to pay & I took out my card & they said they only took cash with an attitude. I explained that we did not have a lot of cash, the total was around 48 dollars & I only had 50 dollars cash. We went for the door & he demanded more tip. He said it was not enough & I NEEDED to tip more. I explained that I can tip more with my card but I only had 50 dollars on me. It seems to me that they only take cash to avoid the tax they have to give if they actually took card from their customers. I will never come back here & I do not recommend this restaurant.
Je suis venue manger au Pho Ngon avec ma soeur & son copain. L'expérience a malheureusement été très décevante.
Au début, j'ai commandé un pho & un Coca-Cola. Lorsque le serveur est revenu avec ma boisson, le copain de ma soeur a finalement décidé d'en prendre un aussi. Le serveur a répondu d'un ton sérieux & un peu désagréable en disant qu'il nous l'avait déjà demandé plus tôt, avant de rire comme si c'était une blague. L'attitude était confuse & peu professionnelle.
Le pire est arrivé au moment de payer. À la caisse, après avoir reçu ma monnaie, l'employé m'a directement demandé : « le tip ? ». J'ai répondu que ce n'était pas obligatoire, surtout considérant le service reçu. Il a ensuite insisté en disant qu'il fallait toujours laisser 15 % & que si on ne voulait pas tiper, il fallait aller dans des endroits comme McDonald's.
Je trouve ce comportement totalement inacceptable. Le pourboire est censé être volontaire & basé sur la qualité du service, pas imposé ni exigé avec pression ou jugement.
Je ne recommande pas cet endroit, principalement à cause du service à la clientèle.
Been going here for years. Unpretentious viet restaurant that serves traditional vietnamese dishes. Owners & staff are friendly & food is always delicious. Will never disappoint!
If I could give a zero zero star I would without hesitation. First off I walked in & they looked at me & starting laughing in their language with no customer service skill, RUDE & threw me the menu.
I looked at their kitchen FILTHY DIRTY & food all over the floor. Vegetables thrown on the side not even packaged. I can just imagine how they serve their soups & plates to people.
I wouldn't reccomend this restaurant for pho soup ever! There's other ones around the area which are clean & staff is great!! TRUST ME DO NOT GO HERE!! ThEY ARE NOT HYGIENE & VERY DIRTY RESTAURANT!
Been coming here for at least 15 years & the service is awful. The staff is always rushing you, & they always treat customers like garbage, lucky they have a following. I always order the beef ragout & the lady informed me they don't have on weekends even though I've ordered it many times on weekends, suggested something else when I said I was leaving & I said no thanks & left & they cussed me out. Food quality has gone down too. Make a MAPAQ report.
The service at this restaurant was unsatisfactory. I was required to sit between two tables, even though many other seats were available. The staff were discourteous & provided no assistance. In addition, a mandatory tip was enforced, & only cash payments were accepted. Diners should consider these factors before visiting.
Service miteux, ne rapporte même pas d'eau avec attitude. Force a donner du tips & menace en disant de ne plus jamais re venir. Soupe décevante remise en 1minute,qui veut dire déjà faite. Vraiment désagréable.
Désolé la mais le service vraiment désagréable lance les plat sur la table demande même pas si on a besoin de autre choses demande de l'eau il me dit oui & revien 6min plus tard pour l'eau toujours bête & enplus vien me dire que il veut du tip sinon de pas revenir manger ici
Mon restaurant de Pho de prédilection quand je passe à Montréal.
Prix juste & bonne portion.
Le bouillon de la Pho est très goûteux.
Seul petit hic, surtout le midi, leur moppe sent très fort le nettoyant à plancher & est laisser près des tables. L'odeur prends le dessus sur le goût des plats.
À ma dernière visite, mon manteau & celui de mon conjoint, sentaient le produit nettoyant.
Très mauvaise expérience dans ce restaurant. Dès notre arrivée, aucun sourire de la part des serveurs, aucune chaleur, rien. Si vous vous attendez à un bon service, je vous conseille fortement d'éviter cet endroit, car il n'y en a tout simplement pas.
Les assiettes & les verres étaient sales, ce qui est franchement inacceptable & donne une impression d'insalubrité. Le personnel est malpoli, particulièrement la serveuse. J'y suis allée un lundi 26 janvier vers 14 h 30, & la serveuse avec une queue de cheval n'a même pas esquissé un seul sourire.
Pour couronner le tout, j'ai trouvé un cheveu dans mon assiette. Après ça, c'est certain que je ne remettrai plus jamais les pieds dans ce restaurant.
