Pho Ngon focuses on the authentic preparation of traditional Vietnamese noodle soups characterized by deep, aromatic broths simmered for extended durations to extract maximum flavor. The menu features classic bowls of pho served with a variety of protein options alongside fresh herbs, bean sprouts, and lime wedges to enhance each bite. Beyond soup, the selection includes a range of rice vermicelli dishes and light spring rolls wrapped in thin, translucent rice paper. Each dish reflects a commitment to balance, combining savory, salty, and subtle sweet notes essential to the regional culinary profile. The dining space emphasizes a functional and efficient environment suitable for those seeking straightforward, flavorful meals prepared with precise techniques. This establishment remains dedicated to consistent output and the careful preservation of authentic seasoning profiles across all offered liquid and solid components.
Pho Ngon is widely regarded as a staple for authentic Vietnamese cuisine in Montreal, consistently praised for its flavorful broth, generous portions, and efficient service. Many patrons appreciate the welcoming atmosphere and reliable quality, making it a favorite for quick, affordable, and satisfying meals. While the food and speed receive high marks, the restaurant operates on a cash only basis, which remains a recurring point of note for visitors who must plan accordingly. Although most experiences are positive, some diners have pointed out inconsistencies in service demeanor and occasional concerns regarding the strength of cleaning products in the dining area or recent shifts in food quality, but the majority of feedback highlights a long standing, dependable spot for a comforting bowl of pho.
1/10 POOR CUSTOMER SERVICE!
NEGLIGENT STAFF & UNSAFE ENVIRONMENT
🚫GO AT YOUR OWN RISK ⚠?
This was one of the most unprofessional, dangerous, & disgraceful restaurant experiences I've ever had in my entire life!!!!!!!!
Firstly, my family & I arrived just one hour before closing time. Secondly, the staff was visibly & disturbingly agitated, annoyed & rushing through each customer interaction. Thirdly, the restaurant floor in the dining area was extremely slippery & unhygienic, creating what we felt was an unsafe environment for both customers & staff. Fourthly, our order was taken in a very rushed manner & without any kind welcome. Fifthly, they falsely advertised chicken pho, which we were very eager to taste, but to our dismay it was no longer offered. Sixthly, as a fellow Viet, I can tell you that the fried rolls were not good at all. Seventhly, after repeated dissatisfaction, a young inexperienced naive mute waiter shoved my younger sister's plate which she was eating on & dropped a bowl of boiling hot pho on her leg & groin. She was badly burned, trembling, humiliated, embarrassed & in complete shock. Lastly, what should have been a calm family night actually turned into a stressful & frightening.
We were horrified by how our situation was handled afterward. There was little sense of accountability, & no meaningful effort was made to make things right. Despite the seriousness of the incident, no compensation, gift card, refund, or other gesture of goodwill was offered. We immediately left & went to the pharmacy to purchase treatment products for her wound.
Customer safety should be a restaurant's top priority. A slippery floor severe enough to contribute to an accident involving hot food is something that should be addressed immediately. Based on our experience, we will never come back & never ever recommend this restaurant & hope management takes steps to improve both safety standards & how they respond when customers are seriously harmed. A report will be made for this inexcusable negligence to flag this restaurant as unsafe & unsanitary.
Good luck!
Coolest Resto Staff!! My wife & I had a great time here~ The food is amazing, flavorful, & protein-packed!! Our servers were super welcoming, witty, & understood exactly what food we needed!! Highly recommend~ Cash only, & they have an ATM machine too~
Jun 9, 2026
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Fast, friendly service was recommended combo F to save money because I wanted lots of meat & switch the rice to noodles. Thanks again always my go to spot for Vietnamese food when I'm in Montreal!
My family & I have been to this restaurant before, we have always liked it.
We sat down & quickly moved around because they'wanted to clean around us.' They moved us next to the disgusting bathroom. We were at the store over an hour before they are closing.
We got three bowls of food & it was very plain & not very good. The pieces of meat so very large & chewy. Very different from the last time we came.
The service was bad, we felt very rushed & we felt like we were being stared at the whole time. They also had kids in the restaurant & it was very loud & disturbing. They were talking very loudly & slamming tables next to us.
They failed to mention they were cash only when we sat down. We did not see it anywhere that it was cash only. It was time to pay & I took out my card & they said they only took cash with an attitude. I explained that we did not have a lot of cash, the total was around 48 dollars & I only had 50 dollars cash. We went for the door & he demanded more tip. He said it was not enough & I NEEDED to tip more. I explained that I can tip more with my card but I only had 50 dollars on me. It seems to me that they only take cash to avoid the tax they have to give if they actually took card from their customers. I will never come back here & I do not recommend this restaurant.
Je suis venue manger au Pho Ngon avec ma soeur & son copain. L'expérience a malheureusement été très décevante.
Au début, j'ai commandé un pho & un Coca-Cola. Lorsque le serveur est revenu avec ma boisson, le copain de ma soeur a finalement décidé d'en prendre un aussi. Le serveur a répondu d'un ton sérieux & un peu désagréable en disant qu'il nous l'avait déjà demandé plus tôt, avant de rire comme si c'était une blague. L'attitude était confuse & peu professionnelle.
Le pire est arrivé au moment de payer. À la caisse, après avoir reçu ma monnaie, l'employé m'a directement demandé : « le tip ? ». J'ai répondu que ce n'était pas obligatoire, surtout considérant le service reçu. Il a ensuite insisté en disant qu'il fallait toujours laisser 15 % & que si on ne voulait pas tiper, il fallait aller dans des endroits comme McDonald's.
Je trouve ce comportement totalement inacceptable. Le pourboire est censé être volontaire & basé sur la qualité du service, pas imposé ni exigé avec pression ou jugement.
Je ne recommande pas cet endroit, principalement à cause du service à la clientèle.
**i'd highly recommend pho nam which is 2 min of walk right across the street!! I'm not usually someone who leaves reviews, but today's visit was really disappointing. I come to this place often, & I've never experienced service like this. The server was rude & unprofessional from the start.
We told one of the staff members that we were ready to order, & she said our waiter would be right with us. Even after we waved at him, he ignored us. When he finally came over, he had an attitude & responded in a very unprofessional & irrelevant way. We made a simple request, something I've swapped many times before, & instead of explaining why it supposedly couldn't be done, he gave us attitude again.
He told us he would be back, but instead he took other people's orders, cleaned tables, set up new ones, & even stopped to chat with other customers. It was clear he chose to make us wait & feel uncomfortable. After waiting another 10 minutes & realizing it wasn't an accident, my friend & I decided to leave. The whole experience was extremely unprofessional & disappointing.
