PALMA
CLOSEDOpens Tomorrow at 5 pm
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Amenities, services & more
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Amenities, services & more
Reviews for PALMA
Reviews often mention
vibe(53) music(35) recommend(35) drink(29) harold(21) sushi(21) cocktail(20) attentive(18) highly recommend(16) beautiful(16) bar(14) party(11)Great experience as a big group on a friday evening, very nice choice of menu as well a great service from Laurianne & Naomie. Decor & ambiance on point & would absolutly recommand.
... the service we got was an entitled woman who kept making hand signals to (shittalk) with another server as we had more people coming.. the place felt practically soulless & yhe food quantity is minimal & isn't fresh wouldn't recommend
Not one to leave negative reviews-in fact, I rarely leave reviews at all-but our experience at Palma during F1 weekend in Montreal was by far the worst dining experience I've ever had.
As part of the F1 weekend, we were required to prepay $300 per person, for a total of $900 for our group of three. Upon arrival, we ordered a bottle of wine & a dozen oysters, which arrived quickly & were excellent. Unfortunately, that is where the positive experience ended.
When we ordered the wine, we also placed our main course orders. After finishing our bottle of wine, our waitress never returned to our table to offer additional drinks or provide any updates. Two & a half hours later, we still had not received our meals, any additional beverages, or even an explanation.
To make matters worse, the guests at the two tables around us were experiencing the same issues. They spoke with us throughout the evening, sharing their frustration & disappointment over the excessive delays & lack of communication. It was clear that our table was not the only one being affected.
During this time, there was a significant police presence at a nearby table, with approximately 16 officers at the restaurant for at least 20 minutes. While we don't know the details of the situation, it certainly added to an already disappointing evening.
Eventually, after waiting over 2.5 hours with no food & no communication, we decided to leave. The manager on duty acknowledged the situation, apologized, & assured us that we would be reimbursed. We even offered to simply pay for what we had consumed-the bottle of wine & the oysters-& receive a refund for the remainder.
It has now been over a week & a half, & despite initial communication from management, our messages are now being ignored & no refund has been processed.
Mistakes happen, & we understand that restaurants can have difficult nights. What is most disappointing is not only the lack of service, but the failure to follow through on the promised resolution. Based on our experience, I cannot recommend this restaurant.
We recently hosted my wife's 40th birthday at Palma & the entire experience exceeded our expectations.
From the planning stage to the execution on the night of the event, the team was incredibly professional, responsive & accommodating. There were a few adjustments along the way, & every time the staff handled them quickly & seamlessly to make sure everything came together perfectly.
The food was outstanding, the atmosphere was beautiful, & the service was exceptional throughout the evening. Our guests had an amazing time & many commented on how great the experience was.
Most importantly, my wife had the time of her life, which made all the planning worth it.
A special thank you to Kelly & Thomas, & the entire Palma team for helping make such an important milestone truly memorable. We couldn't have asked for a better venue to celebrate.
Highly recommended.
Even though the Habs lost the game, the food, the cocktails & the ambiance was first class. Alisha served us & was just so very engaging, welcoming & friendly. Everything one can appreciate from a server. We will definitely come back & enjoy all that Palma has to offer!!
Great food, awful service. Highly unprofessional.
We went to Palma in a party of three on a Wednesday night after hearing great reviews. Unfortunately, the service was terrible. Our waitress was friendly enough & was training someone, but they completely ignored our table. We waited 45 minutes for our food without a single check-in or water refill, & we eventually had to call her over while she stood in the corner chatting with the trainee. Meanwhile, other staff members were busy doing shots by the DJ booth.
It's a shame because the food is actually good & the atmosphere is lively, but the environment is incredibly unprofessional. They desperately need better staff training.
emily is the best server ever!!! comong back just for her! 10/10 made our experience at palma 10x bette
Ask for Maeva! She's the best barmaid i've ever had. If you want the best martini, you got it.