Nostos
Authentic Greek hospitality meets hearty, fire-kissed specialties at the heart of Montreal.
CLOSEDOpens Tomorrow at 11 am
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Amenities, services & more
Reviews often mention
greek(59) chicken(40) gyro(25) salad(22) recommend(19) fresh(18) pita(17) tasty(13) quality(13) souvlaki(12) calamari(10) prix(10)Good service, the calamari portion was on the smaller side for 16$. Fries were the star of the show, fresh fried. Gyro portion was good, but some pieces were either on the dry side or mostly fat. Would've like a nice combination & more crisp on it.
Food - pita with loose chicken meat was fine, but the chicken souvlaki was chewy & charred on the outside. Will not be coming back for following particular reasons: long wait, lack of service, order errors, rudeness - so unfortunately, a disappointing experience overall.
Samedi soir , très occupé , moi tout est parfait , excellent service & great food. You guys know what have to do! Keep up the best food nostos
⭐ 1/5 Stars - Worst Service & Customer Care I Have Ever Experienced.
I go out to restaurants often & I have never experienced anything as awful as our visit to Nostos on L'Acadie.
After waiting an hour for our food, we noticed everyone around us had been served. I got up to ask what happened, & it turned out they completely missed our order. We had to wait another 30 minutes just to finally get our food.
Two people in our group ordered a plate that comes with rice & french fries. The sides never arrived. We chose not to wait any longer by asking for it & expected the bill to reflect the missing items.
After explaining what happened to the waiter he spoke to the owner, then supposedly'modified' the bill, but the amount was still inexplicably the same.
We asked to speak to the owner who took absolutely zero responsibility & never apologized for the 90-minute delay. He actually blamed us, saying it was our fault for not mentioning the missing food sooner! He then raised his voice, arguing that we were complaining over a'few dollars.' When I told him it was the principle of not paying for what we didn't receive & that we would never return, he spitefully changed his mind & said,'Well in that case, I will keep the bill as is & charge you for the full price. WOW!
To top it all off, because they rushed the missed order, the chicken was burnt on the outside & rubbery on the inside.
The owner clearly does not care about his customers leaving happy. Shame on you for treating & talking to your customers the way you did.
In response to your reply.
To clarify, we never expected a free service. We simply wanted to be billed accordingly. The decision to never return to your establishment stems entirely from the unprofessional manner in which we were treated specifically when you raised your voice at us & you offered absolutely no apology for the mistakes made that evening. While you state that guest satisfaction is your top priority, your actions that evening directly contradicted that claim. Furthermore your highly apologetic online response to my review reflects a standard of customer care that unfortunately does not match the reality of how you handled the situation in person.
We've been there before & all was good, this time the food was good as usual but the service sucked. We needed water the waitress never came to ask if things are good, I wanted another drink but waitress never came. I asked for the bill & even that took forever. I understand the restaurant was busy but the client shouldn't have to pay for it. Hire more staff if needed