Les Delices Lafrenaie

Elizabeth

5.0

Favorites & variety

Jessica

2.0

About a month ago, I went to the bakery to order a custom cake for my 23rd birthday. I paid in full (115$) on the day I made the order. However, when I went to pick it up on the day of my birthday, there was no cake to pick up. From what the staff told me they had lost their copy of my bill & as result my order never got sent to the warehouse… hence why the cake was never made. The store manager & another man who also seemed to be charge apologized for the situation. They offered me a full refund & a free cake to replace the one that never got made. I really do appreciate the apologies, the refund & the free cake, but that doesn't change how deeply disappointed I am by the situation. I honestly wish that they had just offered to make the cake that I had initially ordered anyways, but for a later date. This was my first time ordering a custom cake & I was so excited to finally get to pick it up & share it with my friends. I wanted to treat myself to something a little bit more personalized this year instead going for a regular cake. & I know it sounds trivial to be so upset about a forgotten cake, but when you've been so excited to finally get to pick it up, see what it looks like & have been envisioning this specific detail for your birthday for weeks, it's difficult not to feel sad & disappointed. Especially considering the price I paid, I was expecting a more reliable service. As a customer, I feel like my trust in the staff has been broken.

Serene

1.0

Terrible customer service.

Tina

1.0

Bought zepoles, very disappointed. They were soft like they are a day old, which has never happened with Lafrenaie elsewhere. First time at the pointe claire location & for sure my last one.

Silvana

5.0

Selection of cakes is great

J

5.0

i LOVE the lemon cake. i just bought an entire 8' of it & ik imma eat it all in one day max

Kate

2.0

I bought a vanilla crepe cake. The layers of crepes were stacked unevenly & it actually looked a bit like the'Leaning Tower of Pisa.' It also seemed like there wasn't quite enough cream between the layers.
I know their cakes are popular & many people like them, which is why I made a special trip to get one.
However, the size I want is often unavailable, so I usually end up buying whatever is left without much choice, which is always a bit disappointing.
This time I bought it as a gift, & honestly it felt a little embarrassing.

Lakshmi

5.0

Best cake ever with so many choices

Kells

5.0

Amazing cheesecake! Friendly staff.

Mona

5.0

The cake was amazing, I totally recommend .