L'Afghan Grillade

FouadFou-3014

1 Commentaire

1.0

⭐?

Very disappointed by the manager's attitude, which showed a clear lack of respect & professionalism.

There were two of us. At the cashier, we were told that the two-person meal option was no longer available. We therefore ordered a one-person meal with an extra, thinking this was the appropriate solution.

When we simply asked if we could have a little more rice, the manager responded in a very disrespectful tone, saying,'There are two of you & you ordered a meal for one,' followed by,'You eat what you paid for.'

Before leaving, we went back to the cashier to ask what we were supposed to order in order to get a proper meal for two. The manager intervened again, speaking to us in an unnecessarily aggressive manner. Eventually, she realized that the two-person option was indeed no longer on the menu - but she never apologized & continued speaking to us in the same tone.

Refusing an extra portion is one thing. Speaking to customers disrespectfully is another.

The whole situation could have been handled very simply with a clear explanation & basic courtesy. Unfortunately, the manager's attitude completely ruined the experience.

Fouad

1.0

⭐?

Très déçu par l'attitude de la gestionnaire, qui a fait preuve d'un réel manque de respect & de professionnalisme.

Nous étions deux. À la caisse, on nous informe que le format pour deux personnes n'existe plus. Nous prenons donc un format pour une personne avec un extra, en pensant avoir trouvé une solution.

Lorsque nous demandons simplement un peu plus de riz, la gestionnaire nous répond sèchement : « Vous êtes deux & vous avez commandé pour une personne » & « Vous mangez ce que vous avez payé ».

Au moment de partir, nous demandons à la caissière comment commander correctement pour deux personnes. La gestionnaire intervient à nouveau de manière agressive. Finalement, elle se rend compte que le format pour deux n'existe effectivement plus dans le menu… mais ne présente aucune excuse & garde le même ton.

Refuser un supplément est une chose. Parler aux clients avec mépris en est une autre.

Une attitude qui mérite clairement d'être revue. Le respect & la courtoisie devraient être la base, surtout de la part d'une personne responsable de l'établissement.

Phaya

4.0

C'était une très bonne expérience pour notre premier restaurant Afghan.

Arfan

5.0

amazing arabic

amazing food
amazing & clean utensil

Ishita

5.0

Food was really very amazing as well as the service.
Loved the experience. ❤?

Haitem

1.0

Des gens négligeants

Oussama

5.0

Excellent service & nourriture extrêmement délicieuse.. un merci spéciale à Abdel & Ilhem pour leur accueil chaleureux & assistance client .. je vous le conseil & vous allez pas vraiment regrette

Keller

1.0

Very disappointing experience. The food was bad & did not taste fresh, & the service was extremely poor. The staff was not attentive, & we had to wait far too long. Overall, the food & service were both unacceptable for the price. I would not recommend this restaurant & I will not be coming back.

Shalah

1.0

I went there this evening & didint like the food was cold & limonade tasted like water & the service was really poor. She seemed to be in a bad mood but its not on the customers that she takes it out. She forgot our second drink & when explained the situation she laughed at us as if it was our fault. I am paying for the food & I deserve fresh warm food, will never go there again worst experience ever if I could give a minus stars I would.

Hal

1.0

Honestly not one to post but the service here is absolutely terrible, the lady (white arabic)that took the order was rude as hell & had an attitude as if she didn't want me (Blackman) there although I was simply there to pick up a phone order, I'll take my business & family elsewhere.
DONT GO THERE IF YOUR BLACK THEY DONT LIKE US VERY MUCH.