L'Académie

Foodie

1 Review

4.0

This was my first time here, it was highly recommended for bring your own wine, & was told food was good for price range.
This was my experience, & please read full story, as how it started was not how it finished.. Must read!!!
I entered Pointe-Claire location, was so impressed by decor & ambiance. Staff, at first seemed rushed.
The Menu was quite tantalizing, & quickly selected the Specials of the day, myself Chicken Supreme with Asparagus soup... My companion Salmon with Soup as well.
My first soup came with a hair in it, they quickly replaced it, went to ladies room, came back from ladies room, next soup another hair. Was so upset, ready to leave.. manager Linda came up to me, was so sweet, asked me to remain & offered gift certificate for future visit. When main course came, my companion Salmon was perfect, they even exchanged sauce to a delicious herbal one for him. My chicken, pink... couldn't eat it. Almost in tears, I was ready to leave. The manager Linda, made sure my dish was re-done, & I have to say.. was one of THE BEST chicken dishes I ever had in my life. Chicken stuffed with Camembert & caramelized pears with asparagus, carrots & corn on the side. Linda also gave us a delicious dessert on the house. What started as a bad experience, turned into phenomenal one.. They were accommodating, understanding, & compassionate. I have been a waitress for over 15 years & know service & good food. I cannot believe how much they turned my opinion around & that, by chance, I was just a little unlucky at first. All other customers seemed happy, & I, in the end was ECSTATIC. I will DEFINITELY return. I have not met a MANAGER (LINDA) so sweet, so understanding.. that I know it was a fluke for first part of experience. I will definitely return. The food was really terrific... & please know, that all that happened, I understand, was pure dumb bad luck. I thank you LINDA for your INCREDIBLE managerial skills, how you handled things & how you made my experience go from negative to AMAZING. I wish this restaurant implicit success.. Linda, you are a gem... & I will recommend this restaurant to all my friends & clients(even at my restaurant). Thank you for end result.... I know it was just silly luck, & so happy for end result. Bless!!!!!!

Foodie

1 Review

3.5

Very accommodating staff with good knowledge of the menu & specials. Our waiter Nikita did an excellent job, & was very friendly while maintaining a high level of professionalism. Nikita gave the impression of someone who indeed enjoyed his job!

The food on the other hand was sadly not as good as the service. It should be noted that the food was still in fact good, but I did feel ever so slightly disappointed. I heard the dessert was amazing, however I did not have any myself.

PS: On a side note, the specials they had were hidden under a flap, that was under a protective layer of plastic, & difficult, at best, to access let alone read. I personally would have had no idea that they were there if someone had not have brought it up (the only thing that knocked down the service from 5 star). If you do manage to get to it, it is in fact a good special.