This was my first time here, it was highly recommended for bring your own wine, and was told food was good for price range. This was my experience, and please read full story, as how it started was not how it finished.. Must read!!! I entered Pointe-Claire location, was so impressed by decor and ambiance. Staff, at first seemed rushed. The Menu was quite tantalizing, and quickly selected the Specials of the day, myself Chicken Supreme with Asparagus soup... My companion Salmon with Soup as well. My first soup came with a hair in it, they quickly replaced it, went to ladies room, came back from ladies room, next soup another hair. Was so upset, ready to leave.. manager Linda came up to me, was so sweet, asked me to remain and offered gift certificate for future visit. When main course came, my companion Salmon was perfect, they even exchanged sauce to a delicious herbal one for him. My chicken, pink... couldn't eat it. Almost in tears, I was ready to leave. The manager Linda, made sure my dish was re-done, and I have to say.. was one of THE BEST chicken dishes I ever had in my life. Chicken stuffed with Camembert and caramelized pears with asparagus, carrots and corn on the side. Linda also gave us a delicious desert on the house. What started as a bad experience, turned into phenomenal one.. They were accommodating, understanding, and compassionate. I have been a waitress for over 15 years and know service and good food. I cannot believe how much they turned my opinion around and that, by chance, I was just a little unlucky at first. All other customers seemed happy, and I, in the end was ECSTATIC. I will DEFINITELY return. I have not met a MANAGER (LINDA) so sweet, so understanding.. that I know it was a fluke for first part of experience. I will definitely return. The food was really terrific... and please know, that all that happened, I understand, was pure dumb bad luck. I thank you LINDA for your INCREDIBLE managerial skills, how you handled things and how you made my experience go from negative to AMAZING. I wish this restaurant implicit success.. Linda, you are a gem... and I will recommend this restaurant to all my friends & clients(even at my restaurant). Thank you for end result.... I know it was just silly luck, and so happy for end result. Bless!!!!!!