Kishu

Olivier

1.0

regarding to response of owner / manager :
So the fact that your employee messed up my order , placed at 12h23 ( if your check the receipts ( may I remind you she produced two separate invoices pretty much both same time ) i had to come back after 20 mn & asked very politely if it was going to be any longer as I was in a hurry . Yes for sure she is new its obvious as she was about to give me the poke bowl of someone else as she confused the 6 on the beeper with a 9 . Then she was asked by two gentlemen where were their order as it was taking too long too ( that were their words not mine ) then she discovered that my order was still not done & went to try to help your two chefs , that obviously took another 5mn ( notice my original order before my intervention was not even ready after 20mn & no it was not very busy at your stand so no excuses) at that stage my wife was already near finished with her food & was going to head back to work , so what was the point of me eating somewhere alone when i came to eat with her . As far as refund , yes I did get refunded on your cash register screen but still tonight we have not got the money back on the 2 gift cards that your poorly trained employee used . Anyways if you do find normal that a customer waits around 25 mn for an avocado sushi & crab roll , good for you.
By the way , not that i m trying to teach you anything as you already seem to have it all figured out , but as you kindly pointed out about my mature personality as you kindly added it in your response further down ,'she was new' & you left her in charge not knowing how to use the balance left over on the gift card ( & yes there is a way to do it it's been confirmed by the foufou floor manageress as there is a way everywhere else) . To make it Worse she was not being able to follow up on orders as customers were waiting & even near enough giving away the wrong items so you are lets face it the one at fault cause I personally would not leave on her own a new employee run the floor at lunch time as guess what at 12h23 it is still lunch time & that's when you should be present should you not?
I did notice that when the foufou manageress got called out you reappeared very quickly , yes your employee was very sweet & smiling but not efficient due to her lack of training by no-one else to blame than yourself.
To conclude , I saw you coming back & i knew you you knew exactly where i was seating therefore i shall return the compliment you made when writing back to me earlier on the fact that i apeared to you as a mature man .
As you are yourself( for what I saw from far ) seems to be a mature man , shouldn't you have aproach me just to defuse the situation after all you are running the place or am I mistaken? I
was not rude to your employee just disapointed at the very bad experience so there was no threat to you , instead of that you left the beautiful smiling Senegalese floor manageress (that I unfortunately didn't get the name) apologise & solve your bad management issues .
So dear mr X , your apologies are accepted , cause I guess that's what you intend to do with your response did you not ?
Let's hope the so called refund on the gift cards ever come back cause by the look of it yourself are not sure on how to enter a pre-definite amount on a gift card associated to a credit card payment for one bill ....maybe you should ask for some training on the matter to then help train your employees.....just some food for thoughts !

Service terrible it took 20 mn to get one avocado sushi & a roll, the cashier didn't even know how to put the left over of a royalmount gift card on the rest of the bill she forced us to use two cards so we ended up with two different card half used instead of finishing up the first one completely & paying the left over by credit card or even the other gift card ....

13 janv. 2026

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Cochi

5.0

We ordered platter sashimi & rainbow chirashi, amazing! Fishes are very fresh, very nice decoration & friendly staffs

Chef recommended special menu, it looks so good.

We will come back & try signature makis

Strongly recommendation for someone else loves sushi

7 mai 2025

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Jason

3.0

Service was responsive & friendly.

As for the sushi, the texture of the rice is very off. Suprised that a renown chef like Tony Messina is satisfied with the rice.

3 mars 2025

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Jessica

5.0

SOOO delicious! Does not disappoint. Some of the best sushi I've ever had. Sit at the bar. The service is wonderful. Both the chef & staff are so welcoming & attentive. I'm obsessed with Chirashi Bowls (tip of the day ask for extra protein). The Nigiri Salmon is also very fresh. & the white dragon signature role is delicious.

2 janv. 2025

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