Kalbi BBQ

Denis

1.0

WE WERE A GROUP OF 7 & THEY AUTOMATICALLY ADDED A 15% TIP & 15% TAX TO THE BILL. THAT WOULD BE FINE IF THE SERVICE MATCHED IT - BUT IT ABSOLUTELY DID NOT.

THE SERVICE WAS EXTREMELY SLOW. AFTER ORDERING, WE WAITED AROUND 20 MINUTES JUST FOR SOMEONE TO COME BACK TO OUR TABLE. THIS HAPPENED MULTIPLE TIMES THROUGHOUT THE NIGHT.

WE WERE GIVEN A 2-HOUR LIMIT, WHICH AGAIN WOULD BE UNDERSTANDABLE - BUT WHEN THERE WERE ABOUT 20 MINUTES LEFT, MY FRIEND ORDERED SUSHI & IT NEVER ARRIVED. NO EXPLANATION. NO APOLOGY. NOTHING.

IF YOU'RE GOING TO CHARGE A 30% AUTOMATIC GRATUITY, THE SERVICE SHOULD BE EXCELLENT. THIS WAS NOT EVEN CLOSE.

VERY DISAPPOINTING EXPERIENCE. I WOULD NOT RECOMMEND THIS PLACE FOR GROUP DINNERS.

Anita

4.0

I went during their lunch hours, mostly ordered chicken & beef which were tasty but the beef was extremely thinly sliced but juicy atleast so order alot! They have alot of side dish & sushi options! A cute robot cat comes to give you the stuff you order

You are limited to only 2 hours, so make sure you dont go over! Would've given a 5 stars if they haven't intentionally put a tip on my friend's bill. Regardless, the staff were quite nice & explained to us how everything works.

During lunch hours on a weekday, it was 31.99$.

Lucia

1.0

It was our first time trying this BBQ place, & my friends & I were really disappointed ☹?. There were six of us, & there was NO service. We arrived at around 4pm, the restaurant was NOT busy at that time.

No water was served after we were seated; our friend had to go to the counter to ask for it. The food-delivery machine would stop & drop off food, & we had to carry it, choose our own plates, & put the empty dishes back ourselves. The sauce bottle on our table was also empty.

We considered leaving a smaller tip since we didn't receive any service, but a staff member told us that a 15% tip was mandatory & would automatically be added to the bill because we were a party of six. I mean… okay 🙄.

This is the first place I've ever been to where you have to pay extra for lettuce at a $40+ Korean BBQ buffet. It makes no sense. Ice cream also costs extra. Unacceptable.

I would NEVER step into this place a second time.

Henry

1.0

While the food was alright, the service & billing practices make this price point unjustifiable (55$ with taxes & tipping).
I came with a group of friends to enjoy our night. Although our group size decreased last minute from 13 to 9, the restaurant was not prepared to host the original number regardless. The grill at our designated table was broken. Had our full party arrived together on time or not, we would have been unable to sit together as planned. The broken equipment was a failure on the restaurant's part, independent of our group's attendance.
I understand the restaurant was peak-busy, but the service speed did not reflect the price point. It took over 15 minutes (signaling staff + wait time) simply to get water refilled. They food waste policy that charges 1$ per leftover. We understand the need to charge for leftovers, but the staff delivered these warnings in a certain tone which made me personally feel uncomfortable. I don't know what my friends thought, but that was how I felt.
?The meat quality relies heavily on sauces rather than the cut itself. Be aware that unlike competitors (e.g., Haidilao), desserts like ice cream are not included & cost $3 extra which is surprising to me for the price of the whole All-you-can-eat.
There are two major concerns here regarding transparency of the billing:
?A mandatory 15% service charge was applied. However, this was calculated on the post-tax total, not the pre-tax subtotal. Standard consumer norms (& Bill 72 guidelines regarding transparency) generally dictate tipping on the pre-tax amount. Calculating it after tax artificially inflates the cost. It doesn't go against the law, but I feel scammed.
?When I paid in cash, I was refused a copy of the itemized receipt showing the tip breakdown. My friends who paid by card received one. Paying in cash does not exempt a business from providing a proper receipt for record-keeping.
I just hope that the restaurant revise the service & a little bit on the food. If these get improved, I would be happy to return.

Spam

2.0

Please be mindful when you pay as they have not integrated the new tip policy, & they charge not on the amount pre tax but after tax. They also don't put it on the bill, which I found very sneaky of them, so you don't realize it.

Germaine

4.0

Keep up the great service! Fastest service I have ever received at a Korean BBQ place in Montreal. Mango jello dessert portion is good after having eaten tons of meat. I left this restaurant extremely full with an expanded stomach.

note: Price is $40-$50 incl tip & tax

Alex

3.0

Our experience was not great... it was okay at most. Spent 186$ with tax & tip for two people, but didn't get the feeling that it was worth it. Our kid is 3 & didn't eat anything except an apple juice. They still charged 17,99$ for him & the apple juice as another extra... Food was okay, the app was easy. The service was lacking... a lot.

Gregorio

4.0

I suggest to reserve a table if you're going, queue can get pretty long. I'd say this kind of places are more for the fun & experience of grilling your own food at the table than it is for the food itself. Sushi & others ready to eat food is also available, tasty & fresh. Of course the point is grilling so sushi is a plus, nice gimmick is they also have robots bringing food to your table. We were 6 & the table was a bit crowded with little space where to put the trays. Staff were great & quick at serving. Overall good experience & nice to try, a bit on the expensive side though, after taxes & tip we were at 60 per person.

Naomy

4.0

First time there & it was really nice ! Our server explained really well the service he told us the price the included 15% tips since we where 6 people & the time limit he was wearing a maid apron probably because it was rhe otakuthon order arrived fast on the kitty cat robot (if you pet it on the head it can do different faces very funny try it) the food was really good too & two of the table ordered soju bomb the server yelled a chant for this specific drink again it was really funny ! We didnt hit the time limit because evrybody where full after an hour & a halffor the "bad" point i took a pina colada it was 12.99$ & i was a lil bit deceived because it was a regular glass & it was hot not cold & when it was time to pay i didnt really understood my bill ...so the 15% was included but there wasnt anything on the bill to say so & when he passed me the card machine it was given the tips option starting at 18% i was confused since i tought the tips was already included... the server was so nice & deserved is tips so i just told myself fudge it & gave 18% more for a total of 75$ only for myself ... i really do hope our server got his well deserved tips only for himself!

Nicolas

3.0

La viand pas trop frais. La grilla pas beaucoup de choi. Serveuse parle seul anglais. Le decoration correct mais tres froid. & un peu cher pour 2 adults & 2 ans. Avec tips 200$ pas de creme glace comme desse. Pour le fete pere un peux decu