Dinette Marcella
An Italian dinette in the heart of Old Montreal
CLOSEDOpens Tomorrow at 11:30 am
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Reviews often mention
Display Allrecommend(128) pasta(111) italian(81) cocktail(77) drink(71) highly recommend(70) sauce(60) bar(60) vibe(56) attentive(52) carbonara(52) tortellini(49)
Quick recap: Excellent Cacio e Pepe, disappointing Carbonara, & unfortunately some of the poorest service we've experienced in quite a while. We spent much of the evening waiting or trying to get someone's attention, & one of our drinks never arrived at all. The food showed potential, but the service made the overall experience difficult to recommend.
We had a reservation & arrived about five minutes early. We were seated roughly 10 minutes after checking in, at the bar. If you have a choice, I would strongly recommend avoiding the bar seating.
Unfortunately, the service went downhill from there.
After being seated, we waited approximately 20 minutes just to be given water. Another 20 minutes passed before we finally flagged someone down so we could order wine. At that point, given how difficult it had already been to get anyone's attention, we decided to order dinner at the same time. I would have liked to try an appetizer or two, but frankly, we weren't confident we'd get another opportunity to order.
The food was a mixed experience.
My wife's Cacio e Pepe (without guanciale) was very good & easily the highlight of the evening.
I ordered the Carbonara. Unfortunately, the guanciale was burnt & the pasta was noticeably undercooked. For a dish where both the pasta & guanciale are central to what you're ordering, that's pretty disappointing.
For dessert, we ordered cannoli along with a gin & tonic as a nightcap. The cannoli arrived. The gin & tonic never did. No explanation, no acknowledgement, it simply never showed up.
Eventually, we once again had to flag someone down just to get our check.
Restaurants can have an off night, & I don't expect perfection. But this wasn't one delayed interaction. It was a consistent lack of service throughout the entire meal. Waiting 20 minutes for water, another 20 minutes before being able to order, having to repeatedly seek out staff, never receiving an ordered drink, & then having to find someone to pay the bill is simply not the level of service I would expect from a restaurant taking reservations & charging accordingly.
There was clearly some talent in the kitchen, my wife's dish was excellent, but the service significantly overshadowed the food & made what should have been an enjoyable dinner frustrating instead.
Your experience may vary, but based on ours, I wouldn't return without some indication that the service issues have been addressed.
We had a reservation, & arrived ~5 minutes we early. We were sat in ~10 minutes of arrival. We had a bar seat, which I do not recommend due to traffic & bar activity.
After waiting for ~20 minutes we were given water. After an additional ~20 minutes we were provided the opportunity to order a drink, & provided menus. After another ~10-15 minutes, we were able to order wine & food. I will say I was going to order appetizers, but frankly was concerned about getting anyone's attention to be able to order a main.
We did order mains & the experience was different for each of us. My wife's was very good, & she really enjoyed it. Mine, the Carbonara, had undercooked noodles & burned quancaule, so not great.
We did get a chance to order a dessert, Cannoli, & it was good but we also ordered a Gin & Tonic which was never served.
I personally would not recommend, especially if seated at the bar.
Fantastic spot with well regarded house made pasta. As others have noted, the Tortellini is indeed delicious. The Bucatini Vongole was ok but needed more sauce & the broth didn't stick in the noodles well. The tiramisu was very lite, but would have been better if it had more of the coffee flavour & really needed more mascarpone as it barely had any. The dishes were perfect portions as well & we left feeling satisfied but not overly full. We would return to this place.
This was honestly one of the worst dining experiences I've ever had.
I arrived around 6:00 PM as a walk-in & asked for a table for one. I was told there would be no availability until 8:30 PM, so I left without arguing. However, while I was standing outside looking for another restaurant, I watched several walk-in parties of two & three being seated.
Confused, I went back inside & asked again. The staff said they would'double check,' walked back & forth for a while, & then suddenly seated me. Once I was inside, I immediately noticed there was already an available seat at the bar for one person. I still don't understand why I was originally told to wait for two & a half hours.
Unfortunately, the service only got worse. I ordered a glass of wine, a salad, & a pasta. The wine & salad arrived promptly, but after I had completely finished my salad, my pasta still hadn't arrived. I waited nearly 50 minutes. I was about to cancel the pasta & leave when it finally came out.
By then, I had completely lost my appetite. I only ate a few bites before asking for the bill. The staff asked whether I didn't like the food, & I politely replied that the food was good. They repeatedly insisted that I take the pasta to go. I declined several times but eventually agreed because they kept asking.
When I got back to my hotel & opened the takeout container, I was shocked to find the kitchen order ticket placed directly on top of my pasta. It was literally sitting on the noodles. That is completely unacceptable from a hygiene standpoint & left an awful final impression.
I'm not someone who usually leaves negative reviews, but this experience was incredibly disappointing from beginning to end. I can't help wondering whether I was treated differently, especially considering what happened when I first arrived. Whether that was the case or not, the overall service was unprofessional, disorganized, & disrespectful. I won't be returning.
Authentic Italian food at its finest!
Service was impeccable,European vibe when you walk in, very friendly staff & helpful, Bartender was top notch! Knows how to make a solid drink that leaves you with a smile!!
The food was out of this world, can't wait to go back there again!
Great Memories!
Really incredible food & dessert. I'm a New Yorker who visits an Italian restaurant every other week because that's New York, but this was exceptional. Salad was a highlight. Tortellini with sausage sauce was incredible. Limoncello strawberry panna cotta on a hot day was such a fresh treat to close out the meal. We sat at the bar & our server was so kind & attentive too. Highly recommend.
One if our best meals ever. We sat at the bar & Danny was our bartender. Max was our waiter/host. Danny made the best cocktails we have ever had, while mixing in wonderful conversation. He definitely made our night a wonderful experience. The food was one of the best we've had, & was one of the best dining experiences we had.. We will absolutely be back & would recommend this place 1000%
Wow. What a great meal. We sat at the bar!
Michael was a pleasure! Great conversation, great food & drink.
Our Bartender Michael was great! Very attentive & funny - a great conversationalist. Food was absolutely incredible. The best Caesar salad we've had. We will be back.