CoCo Fresh Tea & Juice serves an expansive array of authentic Taiwanese bubble tea and vibrant fruit-based beverages globally. The menu highlights signature creations like the Pearl Milk Tea, utilizing chewy tapioca pearls steeped in rich, aromatic black tea and creamy milk. Customers frequently select from the extensive selection of fresh fruit teas, which incorporate real fruit pulp and premium tea leaves for a balanced flavor profile. Each drink is prepared to order using standardized processes to ensure consistent quality and taste across the franchise network. Seasonal offerings and innovative flavor combinations like salty cream toppings or chocolate-infused blends appear regularly to provide diverse options for tea enthusiasts. This establishment functions as a high-volume hub for those seeking quick, refreshing, and high-quality tea-based refreshments in a streamlined, modern service environment.
CoCo Fresh Tea & Juice offers a wide variety of fresh, delicious bubble tea options that feature a distinct, high-quality tea base. Many visitors appreciate the spacious seating area and fast service, frequently noting the friendly and helpful nature of the staff. However, experiences with customer service are inconsistent, as some guests have encountered rude or indifferent employees. While the drinks receive high praise, concerns have been raised regarding the higher price point and the cleanliness of the washrooms.
ordered a mango probiotic drink. i got a different drink & when i showed the label to the guy & confirmed if my drink was right, he said yes & only get to try it when i left. didn't bother coming back & threw out my drink with just one sip.
I tried the one in Chinatown before so was not a fresh experience. I enjoyed the drink I tried this time more though- the caramel dulce, a more Americanized take on bubble tea. The pearls are of standard quality here.
I had their new peach milk tea in Toronto before, & it was made with real fresh peach pieces. It tasted amazing, & I'd honestly been craving it ever since. Today I happened to walk past this location & got so excited that I even treated my friend to one.
But while they were making the drinks, I noticed the staff using peach jam instead of real peach. I immediately asked the owner why they weren't using fresh peach pieces like before, & the owner casually told me that'all locations use this.'
Then we got the drinks - & it was NOTHING like the one I had in Toronto before. Completely different taste & quality. I felt totally misled. Advertising a drink with fresh peach, then serving customers sugary jam instead, is honestly deceptive & unacceptable. What a disappointing experience.
Worst milk tea experience I've ever had. Right in front of us, the staff asked the owner whether they should add water because the drink wasn't full, & the owner said yes. The milk tea ended up tasting extremely watered down, with almost no tea flavor & mainly an artificial jam/syrup taste. Very disappointing & definitely not the quality we expected. Would not recommend based on this experience.
I was extremely disappointed with the level of customer service I received. I visited your Coco location on April 12, 2026, around noon. It was my first time there, & the experience left a very negative impression.
When I entered, there were two employees present. Since it was my first visit, I was unsure where to order & initially walked toward the back before realizing that ordering was done at the front. Instead of offering guidance, the cashier stared at me. Let me precise, she looked me up & down. When I greeted her with a'Bonjour!' before placing my order, she did not respond & simply stared at me condescendingly while waiting for me to state my drink order. In fact, she barely spoke at all, except to ask for the size of my drink.
When I picked up my order, I said'thank you,' but she did not acknowledge me & instead went straight to her phone. This lack of basic courtesy & professionalism was both surprising & disappointing.
I do not know if this is how all customers are treated at your establishment, but the interaction made me feel uncomfortable & unwelcome. As a Black customer, I could not help but wonder whether my experience was influenced by bias, & that feeling was particularly upsetting. I sincerely hope that this was not the case, but it is important for me to express how the situation came across from my perspective.
I hope you take this feedback seriously & address it appropriately, as no customer should feel disregarded or disrespected during their visit.
Pleasantly surprised as the location is bigger than you would think as the front is very small. Plenty of tables & pleasant environment.
Negative review due to negative experience from staff. Very poor customer service. I went on Saturday 7/3/2024 afternoon. I did not interact much with the girl mixing the drink, she seemed nice enough but the cashier was rude & clearly doing the minimum. I would not hire her if I was a manager. Acts like she's doing you a favour just standing there. Unfriendly & haughty attitude.
The bubble tea is good & the staff is friendly. There are quite a few seats available, which is nice, but unfortunately the drinks are on the pricier side. I also wished they had passion fruit yakult available on their menu.
Le service était déplorable, le personnel était vraiment nul & n'a montré aucun respect pour les consommateurs. On m'a juste posé une petite question & je me suis fait réprimander. La boisson était complètement différente de la photo. J'ai commandé un « taro frais au lait », mais il n'y avait pas de taro dedans. Le personnel m'a dit que c'était normal & s'est mis à me crier dessus.
The service was appalling; the staff were truly awful & showed no respect for customers. I was simply asked a simple question & immediately reprimanded. The drink looked completely different from the picture. I ordered'taro frais au lait,' but there was no taro in it at all. The staff told me that this was normal, & started yelling at me madly.
