Reviews for Cafè In Gamba highlight excellent coffee and a welcoming, knowledgeable staff, with smooth cortados, creamy lattes and rich espressos praised alongside a lively yet relaxed vibe and a comfy terrace. The cafe is noted for friendly, efficient service, solid pastries including gluten free options, and a wide selection of roasted beans to enjoy or take home. Some experiences mention busy rushes where drinks are made quickly without sacrificing quality, while one review notes a service gap after a spill that affected the visit, underscoring the need for consistent customer care. Overall, the inviting atmosphere, ample seating and thoughtful touches make Cafè In Gamba a favorite spot for studying, meeting a friend, or simply savoring a well made cup in Montreal.
The coffee at Café In Gamba is excellent, which is the only reason this isn't a one-star review.
However, my experience this past Saturday highlighted a profound gap in their understanding of customer service.
After the barista accidentally dropped an entire hot latte on me, soaking my clothes, staining my running shoes, & drenching my watch, a quick'sorry' was offered. But that's where the service ended. What might have seemed like a trivial accident to the staff had a very real cost for me:
- $15 for two coffees, including the one I was now wearing (the gave me another one).
- Two hours of a beautiful Saturday lost, driving from Mile End to my home in Pierrefonds & back just to change clothes.
- An hour late to an important appointment that was just five minutes from the café.
- A pair of stained shoes & orthopedic soles.
I simply cannot comprehend the mindset of apologizing for such a major inconvenience & then, still needing to pay for the coffee. A true apology is backed by action. The smallest gesture, comping the drinks, offering a pastry, would have shown that you value your customers' time & experience. Instead, I left feeling that my considerable trouble was worth less than the price of a coffee. I sincerely hope this serves as a lesson for management on what true service recovery looks like. This needs to be addressed in staff training…
I recently discovered Caffè In Gamba at 5263 Park Ave, Montreal, Quebec H2V 4G9, & wow, what a find! 📍 The location is absolutely fantastic, with a super cool terrace that's just perfect for soaking in the Montreal vibe. You can grab a seat, relax, & enjoy watching the vibrant street life & the lovely people passing by. It's such a quintessential Montreal experience! 🤩🚶?♀?🏙?
Now, let's talk about the coffee. This might just be the strongest coffee I've had in Montreal! ☕ It's definitely potent, but in the best way possible - so flavorful & incredibly aromatic. It really gives you that boost you need. For those who love a robust brew, this is your spot! 💪
While the selection of pastries isn't huge, what they have looks absolutely appetizing & is definitely worth checking out. 🥐🍰
The terrace deserves its own special praise - it's truly a magnificent spot. Whether you want to relax & clear your head, get energized with that fantastic coffee, or even catch up on some work on your laptop, it's the perfect setting. It blends relaxation, invigoration, & productivity seamlessly. 😌💻☀?
I highly recommend stopping by Caffè In Gamba for an authentic Montreal experience, incredible coffee, & that amazing terrace!
The espresso is decent but avoid the matcha. It is just a cup of milk with clumps of matcha powder. Also the ambiance is off, too bright inside & the service is unwelcoming. Much better cafes in the area!
Lieu cosy & chaleureux avec un staff souriant. Nous n'avons pas pris de pâtisseries mais ils ont l'air appétissants. Le matcha & le café étaient excellents.
