Les avis présentent Aya comme un joyau caché du West Island, où la cuisine libanaise est portée à un niveau élevé et où une sélection de vins libanais soigneusement choisie par le propriétaire vient compléter le repas, le tout dans un décor élégant et une ambiance chaleureuse. La nourriture est décrite comme savoureuse et fraîche, avec des mezzés généreux et des plats bien présentés, et le service est souvent qualifié d'attentif et compétent, avec une belle approche des vins. Le cadre est apprécié pour son atmosphère conviviale et son élégance, ce qui en fait une option prisée aussi bien pour des dîners d'affaires que pour des occasions spéciales. Certaines remarques soulignent toutefois des prix élevés et, lorsque le service est en sous-effectif, des ralentissements; d'autres indiquent que l'établissement peut être moins animé certains soirs. Dans l'ensemble, Aya est perçue comme une expérience remarquable et mémorable, avec une attention portée aux détails et une offre qui témoigne d'une cuisine libanaise raffinée sur le West Island.
Wonderful service by Louis & we shared about 10 appetizers that were absolutely delicious. Too full for the main dishes but we'd all go back in a heartbeat!
was highly recommended to this resto. very anxious to try..
WHAT A HUGE DISAPPOINTMENT. Tried the taster menu option..besides the price being very high, we specifically asked the waiter if its a lot of food..He tried to say he has seen many people finish it & if not, you can take it home..
they made a BIG issue over 1 substitution from perhaps close to 15items.
first the hot & cold appetizers arrived (hot one wasn't hot but didn't complain)
main course arrived which consisted .
after tasting 1-2items the waiter appears & asks how everything is..not having much of a chance to sample much, we politely replied fine or good..
well, other than the french fries that were hot, all the meat..the kibbe,lamb chop,shrimp & shish taok was dried out, over cooked & room temperature. We ate the 1 pathetic lamb chop each & the 3 shrimp & after small tastes of the chicken & kibbe..all was left behind. We then told the waiter our thoughts explaining that we fully intend to pay but we are advising him as we were very very disappointed.. all he kept repeating at least 6-8times, how sorry he was & we should have told him when he asked 1 minute after putting the food on the table..we repeatedly told him we aren't asking for anything but we feel they might want to know as the restaurant is only 7 months old. He then lets us know the $9.00 bottle of sparkling water will be deducted from the bill..In the interval, he went to see "his boss" to see what he could do..
best joke..he comes back with the bill & the $9.00 water is on it..(HE IS STANDING OVER US THE ENTIRE TIME) so I say, by the way, the water is on the bill...his reply was "MY BOSS DIDN'T WANT TO DEDUCT IT"..this was so unproffessional!!!
he still was insisting that we should have told him when he asked about our meal before most anything was tasted..then he could have taken it back & they would have started over.
the irony of it all is I tried to tell him that if he would have taken it back , being that everything was overcooked, they would have to start all over again & throw out this platter of food but yet now he can't do anything!!!
As mentioned, we ordered the tasters menu & were prepared to pay the exorbitant asking price & besides being terribly disappointed in the food, the waiter seemed to have NO jurisdiction, NO common sense & "THE BOSS' even less..
sadly, just as word travels quickly when a place is great, staff & owner proffessional...the reverse happens as well.
I am speaking from experience as I was in a customer service business for 40years..
Please everyone, rethink going to this place..There are no shortages of middle eastern foods in our city that are far less expensive & are more interested in pleasing their customers..
26 juin 2022
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