Allo Vélo

Bianca

5.0

Je tiens à souligner l'excellent service reçu de l'équipe d'Allô Vélo. Même si le vélo-cargo Black Iron Horse que je possède n'a pas été acheté directement chez eux, mais auprès d'un précédent propriétaire (client chez AV). Leur expertise sur ce modèle paraît: on a pris le temps de m'expliquer les différentes possibilités & m'ont proposé une solution sur mesure pour installer le banc de bébé, compatible avec certaines modifications suggéré par le fabricant pour ce trike.

Solution sur mesure sans que je doive déplacer le vélo : le banc a été installé dans leur atelier sur la banquette détachée, pour être ensuite installée dans la boîte du cargo dans un autre atelier à 2h de route, ce qui m'a grandement facilité la vie. Ils ont même pu me fournir une pièce usagée qu'ils avaient en réserve - un vrai plus !

Tout s'est réglé à distance, facilement, que ce soit par courriel ou téléphone. Ils ont été très réactifs & tout s'est déroulé dans les délais. Même lorsqu'une petite erreur de prix est survenue sur leur site web, ils ont corrigé le tout rapidement & avec transparence.

Une expérience client fluide, humaine & professionnelle. Grâce à eux, je peux maintenant utiliser mon vélo-cargo avec mon bébé - ce qui n'est pas évident au Québec, où les solutions pour ce type de vélo sont encore rares.

Merci Allô Vélo 💛

Nathalie

5.0

Équipe formidable!
Nous avons loué un vélo cargo afin que notre chien participe à notre promenade & nous avons eu un service incroyable! On nous a aidé à rassurer le chien d'une manière très professionnelle. & au final, le chien a adoré son expérience. Merci d'avoir permis cette journée extraordinaire.

Sujit

5.0

Its was amazing service for me i was doing uber during i got pancer my e cycle & & I opened the google maps & saw this shop when i called the told me to come there go there & & repair my cycle its was just taking small time & resolve this problem i was ti much happy & able to continue my work again the staff & workers was to much friends & cheaper rate i thanx to lots

Jessica

5.0

Service super rapide & personnel vraiment gentil ! J'y retourne sans hésite

Anas

5.0

'I will come tomorrow to fix a puncture in the bike. If you tell me $27, I will give you ⭐ only, for being exploitative.'

Chris

5.0

Impressive local bike shop that also does rentals. We rented a bakfiet cargo bike to haul our 18 month old toddler. She had a blast! Great service & fair prices. Highly recommend.

Kara

5.0

We rented cargo e-bikes on a visit to Montreal with our kids. It was so fun! The workers are so kind & helpful. They gave us some great tips on places to go on the bike path (like the F1 track). The bikes themselves were in perfect condition.

Jaclynharris1977

5.0

Excellent customer service, kind & caring staff.
My family & I rented bikes from Allo Vélo on the 30th. We rented a mix of regular bikes, e-bikes & a cargo e-bike for my dad who has Parkinson's & struggles with his balance. Only 20 minutes into our ride an unknown cyclist was going way too fast under an overpass, lost control & crashed right into my dad knocking him to the ground & damaging a wheel on the cargo bike. Luckily my dad was ok & just shook up from the incident. We called Allo Velo immediately to notify them of the crash & the damage to the wheel. They told us to hang tight & would deliver us another cargo bike to our location. 15 minutes later they arrived with a new bike for my Dad so we could continue our sightseeing with no interruption & even offered to extend our rental time an extra hour free of charge! Biking is a great way to see Montreal, we rode to the formula one track & did some laps. I highly suggest Allo Velo & we look forward to renting from them again next summer!

Emily

5.0

We had an amazing experience with allo velo. They took care of my elderly dad with his rental as he needed a cargo bike for stability. They gave us bonus time at no charge when we got delayed.

Ben

5.0

We had such a great rental experience. We reserved online & rented a Trio Mono for the day. It was very agile & cool looking & fit our family well. The staff focused on us & made sure we had a safe route & some places to visit.

On return, we were looking at kids bikes & decided to buy one on the spot after great customer service & willingness to make it work for our schedule. Lamar delivered the packed bike directly to our hotel because we didn't have an easy way to move it.

Highly recommend, will come again.