Across the reviews, Allô Vélo comes across as a fast, friendly, and highly capable bike shop with a strong focus on service and customer care. Visitors praise clear explanations, patient and helpful staff, and a welcoming atmosphere. The shop handles a wide range of needs, from quick repairs to cargo and e-bike rentals, with bikes described as well maintained and in excellent condition and pricing noted as fair. There are many stories of practical, tailor-made solutions, such as installing a baby seat on a cargo bike, delivering a replacement bike on location after an incident, and extending rental time at no charge when plans are delayed. The team is repeatedly praised for responsiveness, honesty, and transparent communication, including prompt corrections when a price error appeared online. The experience is also described as convenient and supportive, with extras like helmet provision during test rides and sharing local riding tips. Overall, the feedback paints Allô Vélo as a reliable, community-focused shop that makes biking easier and more enjoyable for families and casual riders alike.
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Excellent service, choix de vélos exceptionnel, personnel charmant & compétent… un mot résume bien ma saison vélo avec mon vélo Crème: merci!
Je tiens à souligner l'excellent service reçu de l'équipe d'Allô Vélo. Même si le vélo-cargo Black Iron Horse que je possède n'a pas été acheté directement chez eux, mais auprès d'un précédent propriétaire (client chez AV). Leur expertise sur ce modèle paraît: on a pris le temps de m'expliquer les différentes possibilités & m'ont proposé une solution sur mesure pour installer le banc de bébé, compatible avec certaines modifications suggéré par le fabricant pour ce trike.
Solution sur mesure sans que je doive déplacer le vélo : le banc a été installé dans leur atelier sur la banquette détachée, pour être ensuite installée dans la boîte du cargo dans un autre atelier à 2h de route, ce qui m'a grandement facilité la vie. Ils ont même pu me fournir une pièce usagée qu'ils avaient en réserve - un vrai plus !
Tout s'est réglé à distance, facilement, que ce soit par courriel ou téléphone. Ils ont été très réactifs & tout s'est déroulé dans les délais. Même lorsqu'une petite erreur de prix est survenue sur leur site web, ils ont corrigé le tout rapidement & avec transparence.
Une expérience client fluide, humaine & professionnelle. Grâce à eux, je peux maintenant utiliser mon vélo-cargo avec mon bébé - ce qui n'est pas évident au Québec, où les solutions pour ce type de vélo sont encore rares.
Merci Allô Vélo 💛
Nov 2, 2025
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Équipe formidable!
Nous avons loué un vélo cargo afin que notre chien participe à notre promenade & nous avons eu un service incroyable! On nous a aidé à rassurer le chien d'une manière très professionnelle. & au final, le chien a adoré son expérience. Merci d'avoir permis cette journée extraordinaire.
Excellent customer service, kind & caring staff.
My family & I rented bikes from Allo Vélo on the 30th. We rented a mix of regular bikes, e-bikes & a cargo e-bike for my dad who has Parkinson's & struggles with his balance. Only 20 minutes into our ride an unknown cyclist was going way too fast under an overpass, lost control & crashed right into my dad knocking him to the ground & damaging a wheel on the cargo bike. Luckily my dad was ok & just shook up from the incident. We called Allo Velo immediately to notify them of the crash & the damage to the wheel. They told us to hang tight & would deliver us another cargo bike to our location. 15 minutes later they arrived with a new bike for my Dad so we could continue our sightseeing with no interruption & even offered to extend our rental time an extra hour free of charge! Biking is a great way to see Montreal, we rode to the formula one track & did some laps. I highly suggest Allo Velo & we look forward to renting from them again next summer!
We had an amazing experience with allo velo. They took care of my elderly dad with his rental as he needed a cargo bike for stability. They gave us bonus time at no charge when we got delayed.
Great experience at Allo Vélo! Jordan was top notch. He honestly diagnosed my bike, communicated every step clearly, & even went out of his way to remove my crankset & fenders. He really goes the extra mile to keep cyclists happy. Highly recommend asking for Jordan!
ALLO VÉLO est une équipe professionnelle & sérieuse. Leurs vélos sont en excellente condition & ils sont généreux de leur temps & de leurs conseils. Une découverte pour moi... & ce ne sera pas la dernière fois que je ferai affaire avec eux!
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ALLO VÉLO is a professional & dedicated team. Their bikes are in excellent condition, & they are generous of their time & advices. A real discovery for me... & it won't be the last time I do business with them!
May 21, 2025
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Un super moment passé en famille grâce a Allô Vélo avec des vélos de qualité & bien entretenus, & le propriétaire est très arrangeant. merci à lui! on reviendra :)
Had a great experience at Allo Vélo - everyone was friendly, knowledgeable, & keen to help. Was even offered a helmet when test-riding, which I greatly appreciated! Excited to get more into cycling with a new (& reliable!) bicycle.
Je suis arrêté après un bris sur mon vélo & ils ont pris le temps de trouver une solution à mon problème. Très compétent, sympathique & ils ont du succulent café en plus, des plans pour que je brise mon vélo plus souvent 😉
I recently visited Allo Velo Boutique for their repair service & I was pleased with the quick turnaround & quality of work. I was thoroughly impressed with my experience. Lamar , among his co-workers are incredibly knowledgeable & friendly. They took the time to understand my needs & Lamar's expertise was evident as he answered all my questions. The atmosphere in the store was welcoming, making it a pleasant place to browse & ask questions. Overall, I highly recommend Allo Velo to anyone in the market for a bike or cycling gear. I'll definitely be returning for future purchases & maintenance!
I live in Edmonton, but was looking online at a cargo bike at this store. While the bike ultimately ended up going to someone else, Lamar found me a similar bike at their sister store in Vancouver (Velo Lifestyle) & helped me ultimately get it here to Edmonton. Would definitely recommend doing business at this establishment!
Je donne rarement 5 étoiles mais ils les ont pleinement méritées! Ils prennent le temps de nous écouter. J'ai fait faire une mise au point totale & le prix était plus que raisonnable. Ils nous ouvrent même la porte quand on sort avec notre vélo! Bravo à toute l'équipe.
We walked in on a very busy Saturday for a rental & had a great experience. The entire team was friendly, but Justin may have been one of the friendliest people I've ever met. He made sure to check in with us while waiting & then made sure we had everything we needed for a successful bike ride. Bikes were in good shape as well & included a helmet & lock. Thanks for a great day on 2 wheels Allo Vèlo Team!
We had an amazing time renting bikes at Allo Velo ! Lamar & Justin were super helpful & gave us great tips on the best routes to take :) thanks a lot !!
Super gross séléction de vélo cargo! Great selection of cargo bikes! Just the vibe you want from a local bike shop. Non pretentious staff. Worth the visit!
Awesome experience working with Lamar at Allo Velo! I really appreciate the great service & attention to detail, from the ongoing communication over many months to the willingness to "modify" the drivetrain to the excellent job of preparing the bike for shipping, I could not be more grateful!
