Allo Vélo

Jaclynharris1977

5.0

Excellent customer service, kind & caring staff.
My family & I rented bikes from Allo Vélo on the 30th. We rented a mix of regular bikes, e-bikes & a cargo e-bike for my dad who has Parkinson's & struggles with his balance. Only 20 minutes into our ride an unknown cyclist was going way too fast under an overpass, lost control & crashed right into my dad knocking him to the ground & damaging a wheel on the cargo bike. Luckily my dad was ok & just shook up from the incident. We called Allo Velo immediately to notify them of the crash & the damage to the wheel. They told us to hang tight & would deliver us another cargo bike to our location. 15 minutes later they arrived with a new bike for my Dad so we could continue our sightseeing with no interruption & even offered to extend our rental time an extra hour free of charge! Biking is a great way to see Montreal, we rode to the formula one track & did some laps. I highly suggest Allo Velo & we look forward to renting from them again next summer!

Aug 2, 2025

on Google

Aaron

5.0

We rented an e-bike & hybrid bike for the day. A helmet & lock were included in the rental. The staff was extremely helpful & easy to work with. We were also given a map & recommendations of where to ride. When we arrived to return our bikes , one of the workers gave my wife a glass of cold water, this was such a nice gesture. Thank you for making our day in Montreal so memorable.

Jun 24, 2024

on Google

Allison

5.0

We walked in on a very busy Saturday for a rental & had a great experience. The entire team was friendly, but Justin may have been one of the friendliest people I've ever met. He made sure to check in with us while waiting & then made sure we had everything we needed for a successful bike ride. Bikes were in good shape as well & included a helmet & lock. Thanks for a great day on 2 wheels Allo Vèlo Team!

May 26, 2024

on Google

Craig

5.0

The shop was busy when I came in toward the end of the day to rent a bike. I had three different employees help me get sorted out & each one of them was friendly, knowledgable, & helpful. From pointing me in the direction of a nice trail to ride to recommending an ice cream shop with Guinness flavored ice cream, I left feeling confident & well cared for! If you are in need of a bike to explore Montreal, this is the place to go!

May 23, 2024

on Google

Marc

5.0

Thanks for the insta adjust on my bike. The tech team is very helpful. & the coffee is great. Nice vibe. Euro rides are the best.

May 7, 2024

on Google