AL QUDS Grillades
Authentic Lebanese flavors define every bite at Al Quds Grillades.
CLOSEDOpens Today at 10 am
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Reviews often mention
recommend(46) fresh(43) quality(40) grill(35) chicken(31) highly recommend(29) tasty(25) grilled(25) generous(21) family(19) grillade(18) filet mignon(17)Je suis venu aujourd'hui pour le buffet à volonté de l'iftar & c'était une excellente expérience. Tout était vraiment très bon, surtout la nourriture qui était savoureuse & bien préparée. Il y avait beaucoup de choix & les plats étaient frais & bien présentés. L'ambiance était agréable pour partager ce moment & le service était efficace. Une très belle expérience, je recommande sans hésiter !
Super rude customer service. I went to pick up my order at 4:30 pm, & the person who packed my two orders of the Iftar special had no idea what was supposed to come with it. I literally had to show him the picture from their own advertisement so he could figure out what items to include.
On the advertisement, the plate looks full with plenty of rice & sides, but the plates I received were half empty & definitely not enough food for two people who had been fasting all day. When I pointed this out, they simply added a bit of extra rice & nothing else.
Overall, it felt like a complete waste of $140 for very small portions & extremely poor service. Very disappointing experience - never again, Al Quds.
Hands down the best BBQ place in the city. Its our family's goto place. Really nice food & people!
We have ordered from here several times. Food is fantastic! Quality & quantity is consistent & great. This is our new favorite for ordering.
I ordered through Ubereats. I didn't get what I asked for! The girl on the phone said' we can't help you today, call another time.'
She wouldn't stop arguing.
Bad customer service!
(ANSWER TO MR. OWNER)
Then why did you create such a fuss about it 1 kg worth of meat? First you made a mistake on the order, then when we told you that you made a mistake on the order, your ego came in the way & instead of doing right by your customer you were asking me to provide you proof that it was all chicken? & to drive all the way back & bring it back to you for just a small order of beef that needed to be added that YOU made a mistake on? If it isnt about that 1 kg then what is it? Many people on your own reviews have mentioned that you are rude & unpleasant. Instead of giving me advice, its time to take a hard look at yourself in the mirror. It is clearly apparent by me & many others that based on the reviews of your restaurant that you take advantage of your customers & not the other way around. Also your responses to these reviews show that you never admit your mistakes even when so many people call you out on it. Your delusional ego us coming in the way. Don't try to gaslight me, it makes you look even worse. As for Facebook post, if you think that is a threat then that is laughable, why dont you go to CNN too & cry about it & play the victim. Do as you please just like you have been doing in this whole situation. Unpleasant, rude & disrespectful. Maybe an advice for you instead because clearly you need it: Try being nice for a change, it works. & maybe then you will realize that a customer who has been ordering from your restaurant for years should not be receiving this type of reaction or response to a mistake you all made. You might realize that it was not worth it. & if you don't your loss. Keep it up then & you will lose a lot more customers.
Today one of my friend invited me but I felt bad for him on how much he spend for us whatever he ordered he didn't recieve some items plus how they gave us food was really disrespectful even animal are treated better then this I would not recommend anyone to go there to waste their time & money