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Italroma

Membre depuis

samedi, 01 octobre, 2022

Pizzeria Gusto
Anjou-St-Léonard
Service
Nourriture
2.0

Horrendous service. Installed near door to the patio that would open and close every 2 seconds. Do not install patrons in front of a door at risk of getting sick from constant temperarure change. Really rethink your configuration. Waited 1.5 HOURS to get served. The owner/manager never once passed by to apologize or at least offer something to eat (even a piece of bread) and left the poor waitress to pick up the pieces. There were elderly people and children at the table and SPECIFICALLY asked that at the very least the kids be served first and they still waited 1 hour!!! How could you do that???...what if it was your grandparents or your children? You call yourself an italian family restaurant? Restaurant seemed to be prioritizing take outs over serving patrons at the restaurant. Rethink your strategy. Very junior approach. A good owner/manager knows when to say NO we are full capacity and not take on more orders or at least warn the people calling it will be an extra 15 mins for your delivery. It came across as all they care about is $$$. There was enough wait staff so the issue was really about kitchen capacity. Also portion for tortellini was ridiculously small for a man and the restaurant used soup sized tortellini in a dry pasta plate...learn your tortellini. Thank you dearly for ruining our evening. Would never trust you for any family celebration. Never ever ever ever returning.

01 oct., 2022
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