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NicoleSmi-3695

Membre depuis

jeudi, 22 août, 2019

Escondite
Centre-ville
Service
Nourriture
1.5

I've never had such poor service in a restaurant. From the moment we were seated at our table the waitress made it very clear we were unwelcome. We asked questions about the menu and got very little by way of response. It took forever to get our menus and then an hour to be served and then the order was missing items. When we addressed it she had an attitude and walked away. She never asked if we'd like another drink or if we needed anything. The food we did receive was, fine. The chilaquiles looked like something you made at home when you're drunk and throw stuff in a bowl - my colleague said it looked like dog food. Fried chicken taco was good - never received our guacamole and chips. The fish taco smelled so bad it made me wonder if it would make me sick. Fresh fish doesn't smell. I'm very surprised given I'd heard great things about the food. Maybe an off night? When we were able to flag her down she pointed and yelled at me that the item we were waiting for was'coming'. I can completely understand when a restaurant is swamped - it happens - but she made no effort to speak to us or advise us. Every interaction with her made us feel that we shouldn't have come and she didn't want us there. We were there for dinner while on business - we wanted more drinks and were prepared to spend money, but it was clear that it was impossible to order and that she really didn't want our business. Even when we went to pay, she never made eye contact or asked us how our food was, instead stood there with crossed arms looking away. I get it - everyone has a bad day - but I travel all the time, and eat in restaurants frequently and never in my life have I had such poor service. I can understand a kitchen it busy, and service is slow, but that's where the server is supposed to shine. Check in - ask if we need anything. Ask if we want another drink - instead it ruined our evening. I honestly can't recommend this restaurant to anyone - which makes me so sad, because it's a beautiful space in the old port. I'm so disappointed.

22 août, 2019
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