Terrible & rude owner & customer service. Also, c'est Montréal, have someone who speaks french there. That was not even the only issue, the owner was rude & the employees are rude. Just avoid.
I visited with a large group to celebrate my cousin's birthday. The food was great, the live musicians were fantastic, & the atmosphere, although quiet, was very fun. Unfortunately, our waiter's behaviour was undesirable.
From the moment we sat down, Costa appeared as though he didn't want to be there. Throughout the evening, he had a miserable demeanor & came across as impatient & unapproachable. While everyone can have a difficult day, that attitude was consistently reflected in the service we received.
We repeatedly explained that we intended to stay for the entire evening & preferred to order gradually rather than everything at once. Despite politely asking for a few minutes to decide on drinks, appetizers, & entrées, he continually returned to the table & pressured us to order immediately.
We also felt judged for not wanting to consume more alcohol. We had already ordered a bottle, yet he continued trying to upsell drinks bottles every time he came to the table. A server's role is to make recommendations, not to repeatedly pressure guests after they've already declined. I understand restaurants need to make money but we're allowed to not want to order a thousand dollars worth of booze.
When we decided to begin with appetizers & wait before deciding on main courses, his attitude noticeably changed. We were a large table & had still placed a substantial food order, but he seemed irritated that we weren't ordering full meals immediately.
One member of our group eventually decided to order a main course. Costa confirmed the order, asked whether anyone else wanted one, & then forgot to bring it out. We had to remind him before the meal was finally served. While mistakes happen, this, combined with the rest of the evening's service, added to our frustration.
The most frustrating part of the evening came when it was time to pay. From the outset, we intended to pay separately. Costa refused, telling us that splitting the bills was'too much work' & is'too complicated' because they were busy. This explanation simply wasn't true. The restaurant was quiet. There were only three larger occupied tables in the main dining area, & the entire back section of the restaurant was completely empty. Despite this, he combined everyone's orders onto one bill, forcing our group to spend extra time sorting out who owed what. We didn't argue & m simply paid, but customers should be able to choose how they pay without being dismissed for the convenience of the server.
To add to the frustration, the only preset tip options available were 18%, 22%, & 25%. While tipping is always at the customer's discretion, offering only high preset gratuities after providing such poor service left a particularly negative impression.
It's unfortunate because the kitchen, the musicians, & the restaurant itself did nothing wrong. My family & I love coming to Mythos.
This review is solely about the service we received from Costa. His miserable demeanor, constant pressure to order, repeated attempts to upsell alcohol after we had already declined, forgotten main meal, refusal to accommodate separate bills, & dishonest excuse about being'too busy' soured our experience.
We genuinely hope management takes this feedback seriously.
J'ai connus ce restaurant lors d'une celebration avec un groupe d'amis.
Le menu a partager etait tres abondant & tres gouteux! Les enfants on adorer & les adultes aussi! Le seul point a tenir compte, c'est les parking, mais il offre un service de valet !
