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Amenities, services & more
Amenities, services & more
Reviews for Tommy Café
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coffee(40) cafe(32) recommend(22) latte(20) drink(18) brunch(18) breakfast(17) toast(15) matcha(13) vibe(11) fresh(10) cozy(9)Great place for a brunch in the mall. Thanks Justine our waistress for the wonderfull service
J'ai toujours aimé manger au Tommy Café ! La nourriture est excellente par contre le service n'a jamais été leur fort (je crois que les serveurs ont aucune expérience) j'y suis retourné dernièrement on nous a mentionné que les propriétaires avait changer ( aucune boisson alcoolisée / la moitié du menu était non disponible a cause d'un bris ) le serveurs très gentil par contre nous l'a mentionné plus tard quand nos choix était fait dommage … est ce que je vais y retourner ? peut etre a une autre location
Gotta say, the only thing consistent about this place is how bad & slow the service is. It's a bunch of kids running the kitchen just yapping. The servers/hostess just stare at you & won't even check in. If you don't ask for an update, you'll probably just sit there waiting. & when you do, just a bunch of girls rolling their eyes lol. 50mins for a croissant sandwich is crazy! Plus, how long does it take to make eggs? It's terrible all the time, & the food is just ok. The drinks are very bad & watered down as well, just get starbucks. Oh & the pastries are stale. Do yourself a favour & just go to Tims :)
While the food is well prepared & recipes are fantastic, this place has a major culture problem. Staff is young, inexperienced. As a result, they feel they are entitled to behave with contempt. I suspect it comes from the man who was reviewing reports at a table, who did not even bother to apologize when his staff dropped a glass of water on my father-in-law which then shattered at his feet. Not sure this place understands our expectations.
I saw one of the waitresses drop silverware on the ground & she still brought it to a table!! Waiting for water took about 10 minutes after we sat. It easily was 20 minutes & still we didn't have a coffee. When they finally brought it, it was the wrong order. It was off-putting to wait so long & see the staff casually talking & appearing a little disorganized & confused. Maybe it was just a rush. Food is pretty good but a little pricey & can definitely come with lackluster service. The environment is fine but close to the mall entrance so cold air can come in where you're sitting & the noise from the food court can be a little intrusive.
Went for brunch with my mother. We got assigned a table at 1pm & ordered shortly after. 45 minutes went by & we still hadn't received our food. We asked the waitress how long we'd still have to wait before getting our food & she said she didn't know. We ended up having to leave at 1:50pm because we had to go to an appointment. If we had stuck it out & waited for the food, we wouldn't have made it to our appointment on time. When we left some people who were already there way before we got there at 1pm had just received their plates. We had been to this Tommy many times before & never had this issue. The food is good & the staff is friendly but it's not worth waiting almost an hour or more to get your order. We left very disappointed.