Tommy Café

Eyezi

1.0

Really disappointing experience at Tommy Café.

When we arrived, there were literal pieces of glass on the floor near our table, which already made things feel unsafe & poorly handled. The place was also very packed when we got there, & since we were seated with a view of the kitchen, we could actually see the back, the cooks were moving extremely slowly while orders kept piling up, which probably explains the wait.

We ordered food & waited over an hour even though the café didn't seem to be turning tables quickly. Meanwhile, people seated after us, including a group in the back, received their meals way before we did. No one checked in on us or explained the delay the entire time.

We finally got up to leave because we were starving & only then staff told us our food was'almost ready.' After waiting that long, that was honestly frustrating to hear.

We ended up only having a matcha & left hungry. There was no real apology & no attempt to make up for the situation, no discount, no gesture, nothing. The space is beautiful, but the service & organization were really lacking. Spending that much time somewhere just to leave hungry shouldn't happen.

Mar 2, 2026

on Google

Nouran

5.0

Justine was amazing! She recommended the matcha & it was fantastic! Service was efficient & quick!

Jan 4, 2026

on Google

Stephania

5.0

The lox toast was really tasty & the oat milk iced matcha was perfect ! i highly recommend this location

Dec 28, 2025

on Google

Leya

5.0

Food was great especially the mango matcha!! Also service was quick for a busy day with good music

Dec 28, 2025

on Google

Andrea

5.0

Amazing food & delicious matcha!

Dec 28, 2025

on Google

Ailar

5.0

The staff is super nice & great. Good service i definitely recommend.. love the matcha !

Dec 21, 2025

on Google

Grahm

5.0

I had the most scrumptious matcha latte today served by a very nice gentleman

Aug 22, 2025

on Google

Arab

5.0

Had the most refreshing & light matcha ever today! Great service

Aug 6, 2025

on Google

Rama

5.0

Such good service, i absolutely loved it there, i personally wouldnt recommend the matcha latté but it was good with sugar! i also enjoyed the chai latte, the staff were suppperrr welcoming & nice & the bathrooms were clean so thats an amazing sign

Jul 23, 2025

on Google

Charlotte

5.0

Staff was super friendly & the matcha was amazing.

Jul 20, 2025

on Google

Tara

5.0

Good service, great food, definitely would recommend. The matcha was lovely.

Jun 25, 2025

on Google

Jane

2.0

Matcha latte taste like aquarium with grass. Two stars for kind barista

Jul 24, 2024

on Google

Elahe

5.0

I've visited this cafe multiple times & I always appreciate its charming decor & cozy ambiance. The coffee they serve is consistently top-notch, although their pastry selection is somewhat limited, the croissants are consistently delightful & fresh. I particularly enjoy their smoothies & highly recommend their ice matcha lattes - they're my personal favorite. While the food choices are somewhat limited, the quality is satisfactory. The cafe excels in creating a welcoming atmosphere, & the staff is incredibly friendly & attentive. I highly recommend this spot for a delightful drink & a chance to soak in the picturesque decor.

Jul 10, 2024

on Google