Overall, reviews describe a welcoming vibe at The Alley with a pleasant atmosphere and friendly staff, and many call it one of the best bubble tea spots in Montreal. The menu is noted for freshness and variety, with standout options like the orange lulu and the alley trio milk tea, while some drinks get criticized for being overly sweet even at half sugar. Customers often mention the staff as amazing and helpful, and birthday freebies are appreciated. Dessert like drinks are popular, and the tiramisu crunch is a common favorite, with tips to mix well before drinking. A few reviews mention a downgrade in quality recently, occasional wrong orders or off flavors (matcha aftertaste, jasmine tea burnt), and tapioca that is sometimes undercooked. Health concerns are reported by a minority who experienced illness after visits. Non-dairy options are limited to cow and soy milk, with oat milk not available. Overall, the place is described as cute and pleasant with good boba and a solid all around experience, though some reviews note inconsistency and occasional quality dips.
My go-to boba shop! The atmosphere is very welcoming, & the quality of the drinks are great (Refreshing, & delicious)- also the staff is very kind, & the shop is clean & nicely decorated.
I got the gojo drink & it's delicious! Unfortunately they ran out of merch & probably will get it next week not sure when 💜they were really nice! Excellent customer service!
I really like The Alley bubble tea, they have a lot of good options. The place is really unique! However I'm very disappointed of my experience yesterday. We called & asked if they had the "jujutsu kaisen" collab & they said yes, we asked if we can order on the phone & pick it up when we arrive (we were 20min from there), but they said no (which is completely understandable). So we drove 20 minutes & arrived to order the collab drinks but they tell us they're out of it for the day... We literally called them before going & they said they had it. If they had told me over the phone they were out of it I would have completely understood & came another time, but they just wasted my time...
First time here & the brown sugar latte bubble tea was really sweet but sooo delicious! The cashier was super friendly & helpful. Will be back for sure!!
THE BEST bubble milk tea. I've been here so many times, & every time I got one of their 3 specialties, & my absolute favorite: the tiramisu one😍. Every time I crave for bubble tea, this is my only choice. It's also great that you could modify sugar & ice to your liking.
Cette marque est incontournable si vous aimez les bubble tea. Coup de coeur pour la boisson crème brûlée qui s’appelle ici derioca puff. Bien remuer la boisson pour que tout se mélange bien. Service rapide & efficace. Ils parlent français & anglais.
L'attitude du caissier était hostile & impatiente.👎 les boissons que nous avions initialement commandées n'étaient pas disponibles. Lorsque mon amie & moi discutions sera quelles autres boissons à commander, le caissier nous a poussé à commander même s'il n'y avait aucun autre client présent, ce qui était vraiment drôle.
Had the yogurt pudding frappe definitely something I would never have tried but was curious & it tasted great. Will go again to try something else for sure.
For starters, i’ve been coming to The Alley for a little over 2 years now & my go-to drinks are the following:
- Classic Milk Tea w/ tapioca pearls
- Passion Fruit Green Tea w/ tapioca pearls + lychee jelly
On September 18th, I arrived at around 9:25pm & waited in a small line, behind 3-4 people to be precise.
I was in the mood to try something new & seeing as there was no one waiting behind me, I decided to ask a few questions regarding the store’s most popular drinks.
The employee was polite & helpful, but most importantly she was very patient when it came to answering all my concerns & gave me some suggestions as well- which I really appreciated.
2-3 minutes went by & I was still feeling conflicted, therefore I decided to just go w/ my usual Classic Milk Tea (as I didn’t want to make the worker wait any more than she already has).
For the tip, I selected the 20% option, since the great customer service I was shown warranted that.
In terms of the drink itself, it took about 5 minutes to prepare & it tasted good (just like how I remembered it), though I did notice there was more tapioca pearls than usual, which is a nice bonus of course!
All in all, I definitely plan on coming back whenever I’m craving a high quality bubble tea drink :)
