Across the reviews, Thai Express is described as consistently fast and friendly, with generous portions and flavorful food that often exceeds expectations, and staff who are welcoming, smiling, and attentive from greeting to closing. The brand is praised for clean, pleasant locations and reliable service that makes diners feel valued, with several mentions of extra spicy requests being honored and meals delivering good quality for the price. While many posts celebrate the good experiences and recommend the place, a few comments note inconsistency between locations, mentioning smaller portions, less flavorful dishes, or a more impersonal service at certain branches, though even these are balanced by appreciation for the team’s courtesy and the overall positive atmosphere. In sum, Thai Express is seen as a solid option with strong service and tasty, satisfying meals, frequently described as a step above quick service rivals.
To the owner, I have been a Thai Express customer since it's beginning so I have had many consistent experiences but never felt the need to leave a review. I can honestly say that the staff you had working today (Feb 2nd at noon) are the best I have ever met. From the speed, to the service, to the quality (I asked for Xxxxxtra spicy & it was), they gave the best experience I have had in 15 years. Please pass on the compliment 🤙🏼
Nicest, most friendly staff I've ever encountered. Your customer service put a huge smile on our faces for the rest of the night, thank you!
(The food was great too!)
Feb 4, 2026
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What's my first visit this evening. For a Sunday night the food was very fresh the staff was very polite & most of all the portions are much more than any others that I've been to.
Such a good location with so much flavor. My experience with Thai express is normally inconsistent due to different locations doing things their way but this location is really good & the lady who served us was so kind & welcoming
Nov 8, 2025
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Cette succursale n'est pas à la hauteur de la chaîne. Petites portions, saveurs insipides, service impersonnel, bref, après quelques essaies, décision de ne plus y mettre les papilles.
The food was delicious, & the customer service was excellent. I highly recommend this place for its wonderful team! Their aim is to make their clients HAPPY!
Every time we come here, the servers are so nice & always offer a smile, even when walking in right before closing. Having worked in customer service I never get upset when workers don't seem happy to work because I get it, but am very impressed with these workers pleasantness. The food is as you would expect of a Thai Express of course, but it definitely beats McDonalds.
Un immense coup de coeur pour le restaurant Thai Express à newman ! Le service est exceptionnel : les employés sont incroyablement souriants, chaleureux & respectueux. On se sent vraiment bien accueilli dès qu'on entre. J'ai même reçu un petit cadeau, c'était une attention tellement gentille qui m'a vraiment touchée. Merci à toute l'équipe pour cette belle expérience - je recommande sans hésiter !
Jun 30, 2025
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Le meilleur service que j'ai reçu! Les employés sont très gentils, accueillants & souriants. Le restaurant était très propre & la nourriture excellente. Le service est tellement bien que cela transparaissait sur les clients qui semblaient y être des réguliers. Je recommande :)
