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Coffee Shop

Second Cup Café

Downtown
4.2$
OPEN7:30 am - 6 pm
Monday
Tuesday
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Second Cup Café Montreal Restaurant: Menu, Reviews & Reserve (2026)
CaféSandwiches

Amenities, services & more

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5★
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Reviews for Second Cup Café

Food
Service
on Google3.7 (20+)
*as of 2026-04-01
5★
71%
4★
5%
3★
5%
2★
14%
1★
5%

Review Summary

Reviews of Second Cup Café describe fast service and very kind staff, with the caramel frappé noted as especially good and the orders often well prepared. A customer shared that a small black coffee was ordered while someone else received a latte, an incident that highlights occasional mix ups despite generally strong customer service. Multiple comments emphasize consistent politeness and helpfulness from the team. Some negative notes mention rude behavior by a staff member, coffee that can be burned, and prices that feel inflated. Overall the feedback is mixed but trends toward positive experiences in taste and service, with occasional concerns about accuracy and value.
Page 1 of 1 - 1 Reviews

Edit- changed from 1 to 3 stores for the customer service at the central office. Original: This place is overpriced but the service is horrendous. They served an Egg nog latter HEAVILY peppered with Cinnamon & with a rot after taste to the point I choked on it. I couldn't drink it. Instead of providing a new one, they looked befuddled pointing at their fake oat nog - wouldn't try the bad drink or even smell their oat nog to see if it was good. I spent 8 dollars & nothing was given as a substitute even though I left the drink there to show this wasn't about taking more than I paid. I would call what they did stealing - especially if you're advertising egg nog & it isn't that!

Dec 20, 2024
on Google