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Amenities, services & more
Reviews for Sammi & Soupe Dumpling
| Food | |
| Service |
Reviews often mention
dumplings(76) soup(31) pork(20) clean(14) royalmount(12) fried(9) recommend(7) juicy(6) locations(6) quality(6) bao(6) fresh(6)
I usually never leave negative reviews but this experience deserved one. We signed up for the waitlist at the tablet for a table of 4 & gave our phone number. After a 30minute wait we were told by text there was an available table; upon arriving the hostess told us that the table was almost ready. We waited a bit more & it was becoming clear that they had forgotten about us. Other patrons that arrived after us were being seated while we continued to wait at the door. We asked the hostess again how much time we had left & she simply said that someone had removed our name from the list. She never once attempted to rectify the situation by finding us seating nor apologized. We understand that it can get busy but it's simply not acceptable to look at customers who waited for nearly 40minutes dead in the eye & tell them there was no space. Even after explaining the situation nothing was done to accomodate their own mistake. The lack of professionalism is simply baffling.
This happened January 17th at 5:30pm.
We came & made our reservation in their system. They called to say the table was ready. We arrive within minutes of the call. The staff served 2 groups before us & forgot about us. We found out our queue was removed by mistake. No accommodations were done. Eat elsewhere if you value your time.
I am not a fun of dumplings but when my friend told me they have the very delicious, juicy & tasty Dumplings. I love it! very clean you can see how they make dumpling the ambience is so beautiful friendly staff & highly recommend
So good. Great service ! Could have more dumplings per portion.
Great food that never disappoints, could use more waiters for a faster service, but that's a very minor inconvenience for how good their dumplings are!!
Was what to expect since I have been to other locations. Their dumplings are always good, i wish there was more options for the pan fried ones. The service was good as there was only two waiters on a tuesday night & they were quite busy. I would of liked the timing of the food to be delivered in order as our entree came out with our main dish. Even though we were two, one dish came out 5 minutes after the other. The shrimp cakes are an acquired taste as their texture is a bit rubbery. The spacing of the tables could of been a bit better as they felt quite cramped.
My partner & I got a very bad stomach ache & felt the urge to vomit after eating there. The sammi & soup at the St-Catherine location are way better compared to Royalmount. We're never going there again.
I've always loved coming to sammi & Soup whenever I'm craving a hot, comforting bowl of dumplings. It used to always hit the spot, & it quickly became one of my favorite places.
However, during my last two visits, I felt the quality of the food had gone down a bit. I'm sharing this not to criticize, but in the hope that the owners see it ,because this spot truly means a lot to me, & I would hate to see the quality fade.
I really hope things can go back to the amazing standard I'm used to .
Service was very rough, almost like they didn't want to be there working. Hard to get service overall. Borderline rude. Food was good. Ambiance was very clean & nice with large windows.
Was a big group of 8 & they were able to accommodate by creatively adding more chairs here & there, despite being full house.
Food is great as usual.
I was expecting more variety from this restaurant. The menu is quite limited, with most of the options centered around dumplings.'
My mandatory food-stop when visiting the royalmount shopping mall. I've been on multiple occasions & had the same joy every single time. Sammi & Soupe has the greatest dumplings in Montreal regardless of location. The atmosphere at this particular location has a perfect balance of cozy & modern, & the service was fairly efficient especially considering how full it was.
We did wait about 10 minutes to be seated this time, but there is a great digital system to join a queue/wait-list. However this was only the first time I waited to be seated amount 10+ visits.