Randolph Pub Ludique Centropolis

Sasha

3.0

I love the concept at Randolph & I go there often, don't get me wrong, but this time I noticed a lot.

Before everything, I must say that the service offered by our waitress (lady with short hair & glasses) & our gamemaster (gentleman with long hair) was AMAZING!
The waitress was quick to get our orders & was so friendly & the gamemaster was so helpful with finding us the most fun games!

When my small group & I first arrived we went in by what seems like an unspecified'backdoor' where we were not greeted nor guided to the right entrance. After noticing a big group of people waiting on the opposite side, we quickly realized where the actual entrance was. We were aware of their late policy where if you arrive more than 15min late they cancel your reservation, so we were glad we got there just on time. Despite this, we waited & waited for the hostess to finally show up & greet us, which caused the 15min to become 20min.
Unfortunately, we were welcomed by a rude & aggressively toned lady who refused to accommodate our reservation as we were'too late'.
I respect the policy they have, especially considering how busy this place gets, but rejecting our reservation this rudely (5min after the cutoff) before we could even explain why we were welcomed this late was not how good service should be offered.
We were taken aback by the way the hostess spoke to us, but decided to ignore it as we were here to have a good time & because she still put us on a waiting list to be seated.

As for the food, real life'expectations vs reality'. Do not trust the pictures on their menu or else you will be disappointed. The food quality is as you'd expect for pub food, so no complaints there of course. But the portions… Tiny! Please look at how the'shareable nachos' look on their menu vs what we received… The poutine was small, but not advertised as shareable (so it's understandable), but we still enjoyed it!

Moral of the story, if you go to Randolph, just go for the cool vibes! Don't expect much from the food & welcome experience, but expect to play fun games & listen to good music!

Louis

5.0

Belle ambiance. Beaucoup de monde. Le personnel est vraiment sympa & toujours disponible. Le prix de la nourriture & des boissons est honnête.

Louis

5.0

Had a great date there. The games are fun & the staff very helpful

Ivan

4.0

Nice place to play some boardgames with friends. Snacks are pretty pricey though. Pretty loud ambiance can make it hard to hear one another . Employees were all very kind & helpful.

Alexann

2.0

J'ai été déçu de faire 1h de voiture pour aller au Randolph de Laval rejoindre ma famille, j'avais avec moi mon bébé de 9 mois & je me suis fait virer de bord. Je sais qu'au Randolph de Repentigny les enfants sont acceptés alors je n'ai pas trop compris pourquoi ce n'est pas ainsi partout en plus d'y aller à 13h. Je ne vois pas l'information qui dit que c'est seulement 18 ans & + (je comprends le principe du pub) mais sur Facebook c'est indiqué de venir jouer en famille ou entre amies. Alors sa porte à confusion. Il faut deviner aux quels des Randolph je peux aller avec mon bébé. J'avais beaucoup aimé mon expérience à celui de Repentigny mais celui de Laval m'a laissé un petit arrière goût. Il serait bien d'indiquer lesquels on peut vraiment aller en famille & lesquels sont 18 ans & + seulement...

Gianni

5.0

Perfect place

Hervé

4.0

C'est une belle place pour jouer a des jeu de société & discute

Huey

2.0

Frankly service was not good, disappointing.

Water is self-serve despite the $9 entry fee & pricy food/drinks, but there we had to ask for the cups to be refilled more than once & the water jug/cooler was empty the whole night.

Drinks were good, fried food was okay - Poutine was served without a fork or cutlery. Napkins are also self serve. Dessert was not good even with the low expectations. Store bought cake with a puddle of caramel in the plate.

Elisabeth

5.0

Great cocktails & had a lot of fun with friends
Great place to discover new board games.

Ur_pal

5.0

Ma copine m'a organisé une fête surprise là-bas en mi-août & notre serveur (Frank, je crois?) était énormément sweet & on a tous eu de beaux inside jokes avec. Bref, une soirée très agréable en bonne compagnie :)