I worked at this restaurant for over a year & half, & my experience was quite disappointing. I believe it's important to share the serious hygiene & operational issues that I encountered during my time here.
One of the most concerning aspects is the restaurant's lack of attention to cleanliness & food safety. I personally saw rats, cockroaches, ants, & flies, which creates an unhealthy environment for both employees & customers. This level of neglect impacts the dining experience & raises major health concerns, & they were reported & had health inspections during the time I was here.
The cleanliness of the kitchen & dining areas also raises serious concerns. I have seen food mishandled, including dumplings that were dropped on the floor, wiped & then steamed again for customers. Moldy steamer trays are kept in use because the owner doesn't want to get it replaced, & teapots are merely rinsed rather than thoroughly cleaned. After customers leave, the water in glass bottles is not emptied before being reused, meaning that the next table drinks water that was originally used by someone else. I had also occurred once that the customer found out that the dumplings had a steamed cockroach in their plate. Sometimes there would be cockroaches just casually crawling across the dining table.
Side dishes are stored in cheap plastic containers, which raises concerns about potential microplastic ingestion, even the wonton soup is microwaved. The lack of proper cleaning & sanitation extends to the steam trays, which are only lightly rinsed just with water by waitresses & waiters, as I was stopped a few times that I wanted to wash them with dish soap. As a result, the first customers of the day may receive food prepared in clean trays, but subsequent customers are served from trays that have only been hastily rinsed.
In addition, the management/HR practices are non existent. The manager plays favorites & the shift allocation was unpredictable. Employees received fewer shifts & by giving minimal or zero shifts so that leads them to quit by their own eventually. This creates an unstable work environment with little job security. I also once witnessed the manager using a waitress's phone to leave a fake 5-star review for the restaurant, which is highly unethical & misrepresents the true customer experience.
The workload itself is overwhelming, with staff expected to do everything-ranging from taking orders & serving food to preparing side dishes, cleaning tables, & washing steam trays & beer glasses, assigning seats, prepare takeout orders, making customers pay, counting the cash by the end of the shift, yet we are paid 12.6 dollars per hour. Additionally, waitresses & waiters do not receive 100 percent of the tips.
The combination of poor management, unclean facilities, & unsanitary practices makes this restaurant a place I cannot recommend for either employment or dining.
Incroyable sur tout les points, c'est super bon, le service est très efficace & gentil, & l'ambiance est très agréable
