Reviews describe Pâtisserie Alex Platel as a charming and aesthetically pleasing space with varied seating and a cozy atmosphere, where pastries and croissants are often praised for freshness and flavor, including a raspberry croissant that many find amazing and a brioche that is well regarded, while the service is generally friendly and the prices appear reasonable. The chai latte is noted as acceptable but a chipped cup raised infection control concerns, and in some cases no replacement was offered. Some critiques mention pastries that can disappoint, such as the pistachio cake top layer being hard and an éclair not meeting expectations, but other items like gluten free desserts and many croissants remain popular. Overall, Pâtisserie Alex Platel is seen as a strong local favorite with good bread options and pastries, a warm staff, and reasonable prices, though improvements in small details and consistency would be welcome.
above the majority
Westmount has been blessed & proportionately far more spoiled by the high end of artistic sweets commonly known under the name & form of pastries than gastronomic fares.
We can speak of Gascogne now in mourning of its refined delicacies. The gossip has'Rhubarbe' on Laurier
deserving praise. But the gods who adorn our city must be celebrated, because their passage which brings us honor is only ephemeral. Christian Faure, this venerable magician of dough & chocolate, takes flight to Laval. Not a total loss but a local loss! Pastry chefs exit the alcoves to fill this void & this challenge. Westmount had this opportunity to see them set up their base at the corner of Sherbrooke & Claremont. Now we see Alex Platel in a new dimension flattering the multiple classics deployed in sparkling shades.
It may be the religieux, the rum baba or the éclair that sparks the interest indulging your choice. It's the texture & the quality ingredients melting gently that will intoxicate you, begging you to savor this sweetness. Don't be enticed by my comments, but rather allow your taste buds the privilege of perception of this smooth delectable charm. On a pragmatic note, their price being lower & the quality exceeding their competitors add justification for your detour. So, take a break, & allow Alex Platel's exquisite creations to render sweet pleasure.
I went in December to ask him to make a chocolate train decoration for my son's wedding. He asked me to wait until after Christmas. I went to the store in January to speak to him in person, & followed up with an email. No reply, but an apology when I went to the store in early February. He said it would be difficult, but he would enjoy the challenge. With 3 weeks until the wedding, I followed up again & was told they would contact me soon with the details. Another week went by, so with 2 weeks left I go an email saying it was too difficult & they wouldn't be able to make my train. Now it's too late to go anywhere else or even buy a mold myself.
Poor follow up with customers, & over promising & underdelivering mean that I will never shop there again. So sorry I trusted him with this job.
May 3, 2026
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The shop is lovely esthetically with various seating arrangements. Chai Latte was acceptable made with a tea bag. The most disturbing aspect was finding the cup with a significant chip on the rim after consuming half of the tea. I immediately inquired with concerns regarding possible glass chip on the bottom.
The server claimed the chip was evident when preparing the beverage Did not offer to make a replacement latte. Major infection control issue as well as possible trauma to an innocent customer. I suggested the cup be recycled. The server seemed reluctant!!!!!
Je viens souvent les dimanches & les deux employés en ventes sont toujours gentils & accueillants! On ne peut pas oublié les croissants qui sont delicieux!🥐
This is the kind of place that stays open not because their offerings are great nor is the service exemplary; they stay open because there's no competition.
The top two layers of the nicely decorated pistachio cake were as hard as rock. My son who loves sweets for the first time refused to take a second bite.
Je suis venu ce matin pour acheter des pâtisseries & elles étaient INCROYABLES ! Louis & Aurore étaient extrêmement sympathiques & compétents. Un endroit à ne pas manquer au coeur de Westmount !
Nov 16, 2025
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Au global les patisseries sont bonnes & à un prix raisonnable. Le pain au raisin était excellent & le café bon!
Par contre j'ai été déçue du kouign-amann car il n'était pas assez beurré. L'intérieur était donc plus sec au lieu que ce soit moelleux, avait une couleur jaune pâle - blanc alors que cela devrait être jaune clair & on ne sentait pas assez le beurre. Il était bien caramélisé autout par contre mais presque un peu trop cuit, rendant la croute dure au lieu de croustillante. La brioche d'antan avait trop de sucre au milieu & n'avait pas assez de goût, un peu plus de rhum ou fleur d'oranger permettrait de donner de la profondeur. Mais surtout ce qui était décevant c'est que j'ai commandé & payé pour le croissant à la gianduja & que la personne ne l'a pas mis dans le sac. Nous étions déjà rentrés quand je m'en suis rendue compte...
Conclusion : j y retournerai pour tester d'autres affaires mais je ne suis pas emballée.
Belle petite découverte dans le quartier. Chocolatine d'amande était fantastique. Le croissant au beurre était de qualité. Endroit est propre. Le staff est souriant! Première visite était mémorable définitivement ne sera pas la dernière!
Croissant amandine était parfait! Croustillant à l'extérieur & moelleux à l'intérieur. Tables & chaises exposés au soleil avec vue sur la rue Sherbrooke ou non, vers les comptoirs & la cuisine. & les prix sont très raisonnables.
