Luna Restaurant

Tully

1.0

Sticky, dirty, over-priced, under-stocked. Just came back from a comedy event there (hats off to the comics btw!) who each remarked on the stickiness of the floor - multiple'strip club by day, comedy club by night' cracks that reinforced the general doubt that this dark, unadorned pool hall-vibed establishment was indeed a restaurant. Trying to get an order in before the show started was a fail, but we were encouraged when a waitress (who was reasonably pro) finally appeared. Then came the cryptically complex ordering process which yielded a lager beer selection that seemed to begin & end with Bud Light, & nothing whatsoever in the non-alc category, beer or virgin drinks. All the while we felt that the waitress hadn't gotten the memo about keeping it short, sweet & quiet, as she had come to our stage side table while one of the comics was in routine. After a few cringe exchanges, it was conveyed that Corona was also an option. We also ordered Onion rings. 12 of them to be precise, & for how much? $18 plus tax, plus a minimum tip setting that started at 18%. So quick math makes that $1.77 per cold, utterly tasteless onion ring, with dipping options that included overly hot, sickly sweet BBQ sauce or mustard. Requests for other options took about as much time to yield as our entire order. Bottom line, from the bad vibe atmosphere, el cheapo furnishings & terrible lighting, to the'I shoulda packed a snack & drinks' menu, Luna sure lives up to it name. Some advice to our comedy organizer friends: Scan the many great options on the south shore especially Dix30. At 22 bucks a ticket, though the comics were all great, the location was far from it.

Ele

1.0

This place is a joke. Amateurs.
Food was blah, service extremely bad. Tonight was a comedy show & clearly sold out. Yet they were severely unstaffed…We never got our water, the whole restaurant was served before our table although we ordered amongst the first. Never got our beer, my partner had to go pick it up at the bar after waiting for nearly an hour. By the time we got the food the show was almost over & the food was cold. The waitress was disorganized, dropped drinks on the floor, glass shattered everywhere. A client picked up the big pieces & placed it on his table. It took them 15min to come clean & another 45 to pick up the shattered glass from his table. On top of it he had to pay for his order. Ridiculous… This is not poor service, it's dangerous service. Bill errors, line up to pay for the food, unavailable items on the menu. We could have just left & no one would have known we did not pay. It was chaotic & no one apologized or offered a discount. Don't go there, spare yourself frustration & disappointment.

Sarin

1.0

Beer was 7 on the menu yet they charged me 10 even though I mentioned it when it was time to pay. Service was extremely slow, one drink took 30 minutes & one dish took 60 minutes. The most ridiculous is that the tipping options are 18%-20%-25% without the option to change the percentage. You'll have a visit from the government very soon 😆

Madelaine

1.0

Don't understand how this place makes any money… 1h for a coke for my son. 45min for bottle of wine while theres only 3tables.. comedy show tonight, place is almost packed & no one has been served. Not a great impression & that poor girl is alone snd is obviously overwhelmed. At this point no way she can serve everyone in the place, this place looks great but clearly needs staff

Abby

5.0

Je suis venu avec des amis & on a vraiment apprécié l'ambiance & la fête. Le staff était super sympa, toujours souriant, & le service vraiment au top.
Franchement, rien à redire on s'est senti bien accueillis du début à la fin

Natasha

5.0

J'ai vraiment passé un super moment dans ce restaurant. Je suis venu avec des amis & on a tous profité de la soirée. L'ambiance était top, la nourriture très bonne & les boissons aussi.
Franchement, les prix sont vraiment corrects : pas trop chers & ça vaut largement ce qu'on mange & ce qu'on boit. Je recommande !

Tristan

1.0

Honnêtement là… j'suis même pas allé au resto pis j'suis déjà découragé. J'suis allé voir les reviews pour comprendre pourquoi y'en a qui donnent 1 étoile… pis c'est même pas les clients le problème, c'est *le resto* qui répond. J'capotais.

Le ton qu'ils ont avec les gens… arrogant, baveux, zéro professionnalisme. On dirait y'essayent toujours d'avoir le dernier mot, comme si c'était une chicane de cour d'école. J'ai jamais vu ça dans un commerce, surtout un resto. C'est gênant pour vrai.

Juste à lire leurs réponses, ça m'a tué toute envie d'aller là. Si y parlent comme ça aux clients en ligne, j'peux même pas imaginer en personne. Bref, j'laisse ça ici pour avertir le monde avant qu'ils se fassent parler croche pareil.

??????

5.0

Thanks for everything you guys have a good service

FatihaDje-6653

1 Commentaire

1.5

Mauvaise expérience, faites attention à votre facture parce que beaucoup d'erreurs sur les prix des plats annoncés sur leur menu. Frais d'entrée en sus plus taxes & frais de service. Pas beaucoup de choix pour la nourriture qui finalement était en deçà de nos attentes. Je n'y retournerai jamais & je ne le recommande pas.

Ali

5.0

Un bel endroit ,excellent service 😍😍