Le Vieux Dublin Pub & Restaurant

Roxanne

1.0

Deux employés du bar ayant travaillés le 11 juin ont eu des comportements très déplacés
Vraiment attristé d'avoir été témointe de réel Power trip de la part de ces employés

Murray

1.0

Probably the worst dining experience we've had in decades. Dropped in during our F1 trip. The hamburgers were awful. Cheap buns & the condiments were packages. Our server was not into it & it was expensive as well. There was a promise of live music which is one reason we went but nothing going on at 21:30. Usually Irish pubs are good in our experience but not this one on our visit.

Gabio

5.0

Dublin's flavours & moreover!

Naz

5.0

Arlene is amazing!!!

Monika

5.0

Arlene was great! She created such a great a atmosphere. The Guiness was a fantastic!

Andrew

4.0

A good pint of Guinness… I was pleasantly surprised & impressed
Live musician / Singer was a bonus

Julian

5.0

Chris was an amazing bartender great customer service, fast, knowledgeable. Bar is nice makes you feel like a local

Mathieu

3.0

Je déplore que le service soit UNIQUEMENT en anglais. Le fait de me faire répondre en anglais alors que je pose des questions en français est, selon moi, très insultant & un manque de respect flagrant. Nous sommes au Québec & la langue officielle est le français. Il serait tout a fait normal,que par respect & reconnaissance des clients qui deboursent de leur argent dans votre commerce, quils soient servie en français s'ils s'adressent a vous dans cette langue.

Ivana

1.0

I wanted to share my disappointment regarding the experience my group & I had at your pub today during the game.

Before coming, I called to ask about reservations & was told that while reservations were accepted, it would be difficult to find space on a game day & that walk-ins were welcome. That was completely fair, so we arrived as walk-in customers.

We were seated & began ordering drinks & food while waiting for another couple to join us. We reassured our waiter multiple times that they were on their way. Despite this, the waiter later approached us & told us he needed to take one of our tables. When we explained again that the rest of our group was arriving shortly, he responded very rudely & said he'didn't care' & needed the tables.

What made the situation even more frustrating was that there were multiple empty tables around us during the entire time we were there, including tables apparently being'held' that remained unused for over an hour. When I politely asked why those spaces could not be used instead, the waiter responded,'They're regulars.'

I found that comment extremely inappropriate. As paying customers who were actively ordering food & drinks, we should not have been made to feel less important simply because we were not'regulars.' To make matters worse, another server I approached for assistance appeared visibly annoyed & rolled her eyes at me when I tried to explain the situation.

The entire experience felt dismissive, unwelcoming, & incredibly unprofessional. I understand that game days are busy & stressful, but there is still a standard of customer service & respect that should be maintained. Unfortunately, my friends & I left feeling uncomfortable & unwelcome, & I would not feel confident recommending your establishment to others based on this experience.

Thankfully, we ended up going to Dunn's afterward, where the staff was extremely kind, welcoming, & professional. The food, ambiance, & overall service completely turned our night around despite the very poor start we experienced at your establishment.

For people working in hospitality & depending on customer service & tips, I strongly encourage your staff to do better when it comes to treating customers with basic respect & professionalism.

Thank you!

EDIT AFTER OWNER RESPONSE:

There was no line-up at the door & many empty tables!!!!! Would be a great idea to notify guests prior to or upon arrival of your policy!

Do better ! Kindness is free & should be GUARANTEED in the service industry.

I was much more than just'inconvenienced'. I was spoken down to & disrespected.

Mia

1.0

Service is horrible, they favor clients over others.