La Grange Urbaine

JANITOR

4.0

pas mal ,c'etait plus rentable qu'autre chose

Anthony

5.0

Went for a birthday last Sunday & we had a great time. this place has great food & he's bringing her own wine so it's a perfect combination. The only thing that we didn't like was the fact that they offered the bill without us asking (it was an indirect way to say maybe it's time for you to go 😁 although it was only 8 PM). Regardless, I still highly recommend the place.

Lilah

2.0

Bit of a late review since my visit in july*

I came in for my birthday with a group of 20 people. Soon as we arrived, we were greeted by absolutely zero smiles from the hostess & waitresses. It took more than ten minutes to get water, & the waitress rushed us to take our orders while the group wasn't even enterily seated.
The food was served very sporadically, with the pizzas & the pasta being served at different times when we ordered all
together. Food was good tho!! 🙌🏼
The waitress never came to ask how our food was, but came regularly to try & take away our plates so we could pay & leave.
Overall very disappointing knowing i was service such service on my birthday & we were treated as a nuisance:(

Mathieu

4.0

L'endroit est magnifique avec un grand feu chaleureux qui brule.
La pate a pizza est tout simplement imbattable.
À part le service qui est souvent un peu décevant pour le reste c'est un 5/5

Sofia

3.0

J'ai été plusieurs fois & leur nourriture est vraiment délicieuse! Dommage qu'une soirée le propriétaire a invité ses amis (selon la serveuse) & ils étaient très désagréables, c'était humiliant. Ils riaient fort & faisaient des bruits très étranges. Probablement très saouls. Je pense que le propriétaire fait erreur d'organiser une soirée personnelle dans le restaurant où il sert des clients. Mise à part cette situation, formidable restaurant.

Zone

5.0

Une énorme merci pour la belle salle de groupe prépare & offert pour notre groupe pour fête notre souper de staff & amis de l'équipe Liqui pneus de laval :) ce fut un service & un énorme repas délicieux merci bcp a notre serveuse Esperanda 😊 & le reste de l'équipe aussi 🙏

Photo de notre groupe & de notre magnifique serveuse 🤗

Sylvain

5.0

J'ai vraiment apprécié & mon repas & le service.

Glemby

1.0

No professional service. Just cafeteria tables & cheap chairs. The price are crazy expensive.

Anna

1.0

So, this was my experience at La Grange Urbaine, an establishment advertised as an Italian restaurant, but is it really? Serving calamari with pasta sauce? I don't think so.
The food overall was okay, but the service was absolutely horrendous. I honestly don't think I've ever experienced worse customer service, which makes me wonder: is this the staff's doing, or a reflection of how the owners train them?
This was during our staff Christmas party (16 people). We arrived around 4:30 p.m., & by 5 p.m. we were still waiting for two people. One guest asked if she could place her order since she needed to leave by 5:45, but was told no because we were only allowed to order once everyone arrived. She ended up leaving without eating.
We were then asked to get up & move down two seats so they could free up a table in case of walk-ins, even though we were already mid-conversation & enjoying our wine. In the end, no one ever used that table.
We were seated for almost an hour without being offered water; we had to ask for it. Midway through the meal, someone asked if bread came with the table & was told yes BUT only if we asked for it. Another guest ordered garlic bread & was asked if she wanted cheese, without being informed it was an extra charge. She only found out when the bill arrived. At one point, someone was even nudged on the head three separate times.
When the bills were brought, the server finally asked how everything was. I shared my concerns, & suddenly his customer service skills appeared… too little, too late. Shortly after, who I assume was the owner emerged from the shadows & put on a bit of a show. I repeated my concerns, & he offered us bignets. Instead, we were given a mini panettone, which I can only assume was gifted to him, as it wasn't even on the menu. I guess he tried to save face. If that's the case, at least bring what you offer not a mediocre dessert.
Long story short, do yourself a favour & don't waste your money. This is very much a you had to be there situation. The experience was far more baffling in person than I can even describe.
Oh & by the way, salt your entrance.

Since I dont have the option to reply to your response, I will do it this way…

It's truly humbling when someone takes accountability instead of simply making excuses 😉
Buon Natale e vi auguro che nel nuovo anno possiate rivedere e migliorare le aspettative legate al servizio clienti della vostra azienda. 🎄

Christian

3.0

On nous invite à quitter le restaurant sans nous avoir dit, au préalable lors de la réservation, qu'il y avait un deuxième service, c'est fâchant. De plus malheureusement le restaurateur n'applique toujours pas correctement la loi sur le pourboire, 7 mois après sa mise en vigueur.
Mais malgré tout leurs pizza sont succulentes.