Kyodai Izakaya

Bread

3.0

Food portions were small & expensive, but tasty (took the pork curry). Bathrooms were also small & uncomfortable. Only 1 stall per gender. The decor would be nice if I could see, the place is very dark. The staff made the lights dimmer when we came in.

Kristie

2.0

(Edit: Eddie has spoken with me directly & provided a great response to my review with an apology. Thank you, Eddie for taking the time out of your day to try & make amends of last night & using this opportunity to address this with your staff. 🙏🏻)

I went here to celebrate my boyfriend's birthday with a large group of people & the experience was not great. I'll start off with the food: the chicken teriyaki was too overly sweet. The ramen & katsu was okay. The duck tataki was good but over priced for a small portion.

The service was so slow, they provided us cups but forgot to give us water & had to wait for awhile for it. They also mentioned they will give us a birthday shot & cake on the house but they never delivered rhat.

We also got our food one after another each time someone was pretty much done eating. & because of that it took us 3 hours to complete dinner. I was fed up since we had somewhere else to be, so I told one of the waitress & kitchen staff about how I felt with the service being slow they never apologized & spoke back to me with a passive aggressive tone.

It would have been understandable if the waiters took their time to check in on us to let us know if they were understaffed & apologized for the inconvenience but it baffles me that our large group was barely proactively checked in on throughout our dinner.

The only acknowledgement I got was from Eddie after leaving saying'thank you for your patience.' (Still 0 apology from anyone) At that point it was too late, this was a terrible birthday dinner. All of us agreed that this was the slowest we had ever ate at an establishment.
My feedback to your staff is if someone is providing criticism on your service & how they feel with the experience, it's important to acknowledge the customer to make them feel heard & attempt to de-escalate the situation by simply apologizing & do something proactive in resolving the issue. Nothing was done after… had there been 1 single proper apology I wouldn't be writing this review.

MariettaM-8529

1 Commentaire

5.0

The food was great! Our daughter loves ramen & had the Ramen Noir-she absolutely loved it. The shrimp'Ebi' & the udon were also delicious. Eddie & Luna were amazing & made the experience even better!

Rishabh

4.0

Really nice tonkastu, especially the curry. Portion size was on the smaller side.

Jacqueline

5.0

Good Izakaya vibes with an impeccable service as always. The squid is well grilled & very fresh. The Okonomiyaki is my favorite ~
It's always nice to have a sake, plum wine, or sapporo to balance well with the food!
For a Wednesday, it's a perfect place to drink cold sake & relax. I may recommend making a reservation if it's during the weekends, though, since it's busier, but worth to pass by & try some new dishes

Just

5.0

Literally a perfect first introduction to Japanese food.

Went here while on a road trip visiting Quebec since I'm from Ontario & can say that this place will be a visit in all my trips to Montreal (favourite city in the world) in the future.

The staff are great, the food is great, snd the place is clean & aesthetic.

The only thing I will say is that during my visit the place was rather hot (could've been from a broken a/c or something)

Ellen

5.0

This place absolutely needs a mic to make things perfect!

Laurence

5.0

I discovered this little gem & I am not disappointed! The food, the service, the decor... Everything was A+.

Freeman

5.0

Super cool hidden gem right downtown

Barbara

5.0

First, the waitresses were amazing! Very friendly & patient. Couldn't get my darn scanner to work & the girls were a big help. The food? Well, just perfect as far as I'm concerned. I know ramens, & the Tonkotsu ramen I had was ON POINT. I couldn't get enough of the broth. Chapeau au chef! My son had the beef tataki with rice on the side. Can you say'tender'! Simply melts in your mouth. & that sauce...Yeah, I had to try some. It was worth every penny spent. Loved it & will definitely go back. Spread the word, baby!